5 Hotel Front Desk Agent Jobs in Tarrytown, NY
Castle Hotel & Spa is Hiring a Hotel Front Desk Agent Near Tarrytown, NY
The Castle Hotel & Spa is actively searching for Guest Service/Front Desk Agents to join our Team!
You must be PASSIONATE about your work, able to work in a PROFESSIONAL setting with high standards, and ENJOY HOSPITALITY above all. We are looking for leaders with positive attitudes to help make The Castle Hotel a success! Career advancement is available for the right candidates.
Hourly rate is $18.00.
The Castle Hotel & Spa is located in historic Tarrytown, perched majestically atop one of the highest points in the region overlooking the historic Hudson River in the lower Hudson Valley of Westchester County, NY.
The Castle Hotel & Spa features 31 traditionally appointed guest rooms and suites, 4,100 square feet of meeting and event space, Equus, a farm to table Mediterranean inspired restaurant, a luxurious Spa with his and her whirlpool, health and fitness center, and a spectacular outdoor seasonal pool and whirlpool, landscaped jogging paths.
The Castle Hotel & Spa is managed by Hay Creek Hotels. Visit www.HayCreekHotels.com/Careers to learn more!
Job Summary:
- Greet and welcome all guests in a professional and hospitable manner. Direct guests to the appropriate area.
- Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
- Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
- Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
- Provide telephone services and operate the multi-line telephone switchboard effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees.
- Communicate all guest room status changes to Housekeeping department.
- Professionally handle guest complaints, problem solve to satisfy all guest needs, and follow up with manager.
- Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
- Deliver guest amenities as necessary.
- Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.
Hay Creek offers an extensive benefit and incentive package, including;
- Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
- Competitive Salary/Wages
- Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
- Standard Annual Performance/Salary Reviews
- Merit and Cost of Living Adjustments
- Free Parking
- Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
- Discounts at specific property partners (NEIRA, Historic Hotels of America)
- 50% Discount when Dining at any HCH Property
- Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
- Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
- Supportive, open-door policy work environment
- Work Culture that is fun, energetic and motivating
- Employee Recognition Program - 'Delight and Surprise Dollars'
- Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.
- High School diploma or equivalent.
- Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
- 1 year Guest service experience required, hotel environment highly preferred.
- Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
- Proven success in handling guest complaints.
- Ability to operate smoothly and professionally under high stress situations.
- Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
- May be subject to successful completion of background check and/or DMV check.
Job Summary
Full Time
Accommodations
$41k-55k (estimate)
05/13/2023
05/27/2024
The job skills required for Hotel Front Desk Agent include Guest Service, Housekeeping, Property Management Systems, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk Agent positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Agent. You can explore the career advancement for a Hotel Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk Agent job description and responsibilities
Front desk agents also need to email guests reservation confirmations and notices when rooms are ready.
01/10/2022: Wilmington, NC
Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.
01/03/2022: New Britain, CT
They are ready to greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Billings, MT
They are responsible for ensuring that every single guest has an enjoyable experience at the hotel.
03/05/2022: Clearwater, FL
The front desk agent has a relatable personality and a great desire to work with people.
01/07/2022: Pine Bluff, AR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Agent jobs
A front-desk agent should be smiling at the time.
03/09/2022: Sioux City, IA
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
12/20/2021: Minneapolis, MN
The hard or technical front desk agent skills represent the unique competencies and abilities of the guest service representative.
01/21/2022: Minneapolis, MN
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/06/2022: Baton Rouge, LA
Ability to work varying schedules to reflect the business needs of the hotel.
01/01/2022: San Jose, CA
Step 3: View the best colleges and universities for Hotel Front Desk Agent.
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