1 Assistant Front Office Manager Job in Morristown, AZ
Castle Hot Springs is Hiring an Assistant Front Office Manager Near Morristown, AZ
- Assists Management in scheduling, training, and evaluating front-office employees
- Provide ongoing feedback and guidance to front-office employees
- Monitors front office processes and suggests improvements to management
- Serves as a model of exemplary customer service for other front office employees
- Ensures through reporting and observation that billing and cash are handled according to hotel procedures
- Completes detailed shift reports
- Pro-actively prepares for hotel events to provide great customer service
- Stocks and replenishes front office tools and materials
- The ability to welcome registered resort guests, emphasizing fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
- The ability to display, at all times, a friendly, courteous, and professional manner in all dealings with resort guests and other Castle Hot Springs employees.
- The ability to familiarize oneself with room and rate availability for current and future dates and quote accordingly.
- The ability to know and recite information regarding all of Castle Hot Springs facilities, hours of operation, key personnel, special events and activities, and functions in the Resort.
- The ability to handle several telephone calls at any given time.
- The ability to offer adequate directions to the Resort from all locations.
- The ability to assist resort guests with concierge requests for on-property adventures & activities and local Arizona attractions.
- Knowledge of key local Arizona areas and attractions.
- The ability to handle guest challenges or concerns in conjunction with Management, keeping the team well informed about the problem resolution and actions being taken.
- The ability to utilize computer systems to run daily reports, post charges, and apply for credits.
- The ability to speak clearly and professionally via radio, e-mail, and in-person to resort guests and other staff members.
- The ability to handle resort emergency procedures and situations with maturity and professionalism.
- Performs other duties as requested by Management
- Reading, writing, and oral proficiency in the English language.
- Ability to maintain a pleasant disposition and function efficiently in a high-stress/pressure work environment.
- Solid interpersonal skills and a positive attitude are a must.
- Computer experience needed, Opera preferred or other Hotel / Property Management System.
- Minimum 1-year of night audit, 2 years experience in front desk operations
- Ability to stand and/or walk continuously to perform essential job functions.
- Clear, articulate telephone voice and excellent/professional communication skills required
- Ability to listen effectively, to speak, and write English clearly.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Familiarity with the surrounding area is a plus.
- Must have a clean driving record to meet Resort insurance requirements.
- Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.
- Standing, walking,
- Squatting
- Lifting through full range (50 lbs.)
- Work in temperature extremes of heat, cold, inclement weather
- Proper professional attire is required by following appearance guidelines as set forth in the Employee Handbook.
- Appearance must always be neat, clean, and professional.
- Name badge and proper/uniform must be worn at all times.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company Paid Life Insurance
- Company Paid Long Term Disability
- Direct Deposit
- Flexible Spending Account
- 401K with Match
Job Summary
Full Time
$41k-56k (estimate)
05/01/2024
06/30/2024
castlehotsprings.com
Morristown, AZ
<25
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Quotes from people on Assistant Front Office Manager job description and responsibilities
Prioritize and delegate daily work responsibilities to front desk staff.
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Train and guide front desk staffs to provide quality customer services.
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Assistant Front Office Managers monitor front desk operations and supervise front office employees.
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The Assistant Front Office Manager oversee various tasks to ensure the smooth operations of a hotel or physicians front desk area.
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Assistant Store Managers complete management and organizational tasks that support the efficiency of a store operation and promote a great shopping experience for store patrons.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Front Office Manager jobs
Aspiring applicants should know that it will be part of their task to explain all hotel policies and pricing to front office staff once hired as a Assistant Front Office Manager.
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Keep browsing and reading to learn more about some task and responsibilities as an assistant front office manager.
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Gain relevant office management experience.
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Become proficient with Microsoft Outlook, Excel and Word.
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Candidates who has a superior attention to detail whp can contribute organizational and communication skills to support the smooth and efficient functioning of an office can be an edge when applying for Assistant Front Office Manager role.
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Step 3: View the best colleges and universities for Assistant Front Office Manager.
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