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ABOUT The TEAM Companies
The TEAM Companies (TTC) are a leading payroll, business affairs & technology provider to the advertising & entertainment industries. We offer union & non-union payroll for actors, musicians, singers, crew, editors, visual effects artists and other craftspeople working on commercials, video games, online content, concert tours and in the music recording industry. TTC also provides technology products including a best-in-class online timecard and employee on-boarding system designed for the content production community. This is a great opportunity to join an industry segment leader & contribute directly to its impact in the advertising & entertainment communities it serves.
JOB SUMMARY
TTC’s Client Services Department provides support to clients who require training and on-going user assistance with TTC-Online, TEAM’s client-facing platform for on-boarding, timecards, talent & licensed element management, as well as TTC V-Pay, our vendor payment system. TTC Client Services Department develops and facilitates training and education initiatives for staff and clients, improves internal and external workflows and processes that directly impact the TTC experience and partners with Corporate Communications on creating relevant and timely client-facing communications. We are looking for a personable and proactive person who will help ensure the adoption and implementation of The TEAM Companies’ technology platforms from the point of onboarding throughout the client’s partnership with TTC. This person must be a stand-out relationship-builder who can maintain an upbeat attitude. The Client Service Manager (CSM) is a key member of our team. The CSM reports to the VP Client Services and is responsible for the successful implementation of TTC’s suite of tools and for providing feedback and input to the VP, Director of Product Strategy relative to the TTC technology roadmap and execution plans. The ideal candidate can resolve internal and external process or procedure issues and provide training and best practices to TTC’s clients. Ability to effectively project manage and monitor client initiatives; and successfully manage client relationships. Providing outstanding customer service is a must.
RESPONSIBILITIES
KNOWLEDGE, SKILLS & ABILITIES:
CREDENTIALS, EXPERIENCE & EDUCATION
Special Work Conditions
Benefits
Please note: Due to the high volume of applicants, it is likely that only shortlisted candidates will be contacted.
CA residents: Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/
Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Full Time
$95k-123k (estimate)
03/31/2023
05/15/2024
castandcrew....
CA
<25
The job skills required for Client Service Manager - Talent include Customer Service, Initiative, Client Service, Insight, Project Management, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Manager - Talent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Manager - Talent. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Manager job description and responsibilities
Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.
02/12/2022: Kingsport, TN
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
01/27/2022: Knoxville, TN
Client service managers oversee the hiring, orienting, and training of staff for the department.
03/15/2022: Chicago, IL
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
03/18/2022: Monterey, CA
An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
01/19/2022: Pascagoula, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Manager jobs
The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.
03/17/2022: Trenton, NJ
Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.
01/21/2022: Washington, DC
Build a strong commitment and resolve to deliver exceptional customer service.
02/15/2022: Grand Forks, ND
Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.
02/02/2022: Bangor, ME
Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.
01/28/2022: Fresno, CA
Step 3: View the best colleges and universities for Client Service Manager.