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Client service representative
VCA Inc. Los Angeles, CA
$38k-50k (estimate)
Full Time 0 Months Ago
Save

VCA Inc. is Hiring a Client service representative Near Los Angeles, CA

VCA Veterinary Specialists of the Valley is seeking a Client Service Representative to complement our talented team in Woodland Hills, California.

We have full-time or part-time positions available, 8hr shifts, day, evening and / or overnight with the flexibility to work at least one weekend shift.

Do you want to be part of a newly remodeled beautiful hospital that delivers an atmosphere of well-being to their associates as much as to their clients and patients?

Do you enjoy every opportunity to exceed a client’s expectations? We are looking for a personable and highly professional service extraordinaire who enjoys delivering excellent customer service with a unified, supportive like-minded team and dedicated hospital leadership.

The hourly range for this position is $18-$23, with a shift differential for overnight shifts. Compensation is negotiable based on education, experience, and other relevant credentials.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs

Why We Need You

As the face of VCA Veterinary Specialists of the Valley , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR is the pivot around which the hospital operates and is responsible for :

  • Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
  • Managing medical records, charts, reports and correspondence.
  • Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times both inside and outside.

Why choose VCA?

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive and comprehensive benefits package, including :

Health & Wellness

  • Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
  • 401k retirement savings plan with company match
  • Health / dental / vision insurance, which includes infertility benefits, gender affirmation services
  • Paid parental, vacation and sick leave

Professional Development

  • Continuing Education Allowance for Credentialed Technicians
  • WOOF University offering abundant CE for Doctors and Staff

Additional Benefits

  • Up to 100% Pet Care Discount for your own pets
  • Wide range of discount programs from pet food, cell phone services and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

Last updated : 2024-04-24

Job Summary

JOB TYPE

Full Time

SALARY

$38k-50k (estimate)

POST DATE

05/14/2023

EXPIRATION DATE

05/23/2024

HEADQUARTERS

DARIEN, CT

SIZE

100 - 200

FOUNDED

1961

CEO

WILLIAM RYAN

REVENUE

$10M - $50M

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The job skills required for Client service representative include Customer Service, CSR, Products and Services, Scheduling, Leadership, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client service representative positions, which can be used as a reference in future career path planning. As a Client service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service representative. You can explore the career advancement for a Client service representative below and select your interested title to get hiring information.

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If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Representative job description and responsibilities

Client services representatives manage client relationships and provide customer support.

02/07/2022: Monterey, CA

Promoting and maintain positive customer relations utilizing service excellence techniques.

02/20/2022: Richmond, VA

Client service representatives are responsible for taking care of users who have a hard time with some business element.

02/21/2022: Akron, OH

Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

12/22/2021: Altus, OK

Have an understanding and reception to clients' needs and give proactive customer support.

01/29/2022: Huntington, WV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Representative jobs

Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.

01/10/2022: Long Beach, CA

A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

12/28/2021: Anderson, IN

Should have a proven customer support experience or experience as a client service representative.

01/05/2022: Ann Arbor, MI

Learn to resolve problems and prevent client dissatisfaction.

01/07/2022: Bradenton, FL

One year related experience required with customer service preferred.

12/31/2021: La Crosse, WI

Step 3: View the best colleges and universities for Client Service Representative.

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