Associate Store Manager - Natick Mall - Natick, MA At Casper, we believe that better sleep makes for better living. We design products and experiences to help you dream your way to a better life!

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be the Associate Manager for our team. You will oversee day-to-day operations and staff alongside the Manager. As a leader of the retail team, you will lead by example, provide active coaching, and ensure smooth operations. You will help benchmark Casper's offline experience by nurturing a customer centric and consultative sales culture.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

**About Casper:**

Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep productsincluding mattresses, pillows, bedding, and furnituredesigned in-house by the Companys award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper owns and operates Sleep Shops across North America and its products are available at a growing list of retailers.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

**When youre not catching zzzs, this is what youll do**

* Assume managerial duties in the absence of the manager, including staff scheduling, opening/closing, inventory management, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.

* Grow Casper awareness and adoption in local market through sales motions, community cultivation and event programming.

* Implement and supervise ongoing training and feedback with the team.

* Work with the fleet to build out back of house processes and manage continuous improvements.

* Develop, coach, and mentor a world class service minded and high performing team.

* Protect and enhance the Casper omni channel customer experience.

* Build and maintain strong collaborative relationships with Casper HQ teams.

**Our dream candidate has...**

* 3 years minimum experience as a people leader in a retail, sales, customer service or hospitality industry.

* Exceptional leadership capabilities with a track record of nurturing talent.

* Deep and demonstrated understanding of service excellence in a consumer environment.

* Outstanding communication skills with a knack for building consensus via influence.

* Naturally curious and a solves problems with grace and optimism.

* Enjoys working in a fast paced, entrepreneurial environment understands the importance of experimentation and iteration.

* Bachelor's Degree or equivalent

* Ability to lift 50 lbs. and be on your feet all day

If you dream about this stuff this job is probably right for you.We look forward to learning more about you, but if youre feeling sleepy, take a nap before applying!