Case Paper is not your typical paper company. We're "On the Roll" in 2024 and poised for growth. Our core values are (1) Flexible, (2) “Own It”, (3) Reputation Matters, (4) Teamwork, and (5) Humor. We are always looking for those who can aspire to improve our workplace atmosphere through honest hard work, a great attitude, a little bit of curiosity, and a big sense of humor.

We’re hiring for a superhero, also known around here as a: Inside Sales Representative! What exactly does this position entail, you ask? Well, in addition to the standard battery of magic tricks and superhuman feats that we expect of all our teammates, this position will have primary responsibility to ensure that customers—both internal and external—are delighted with our products and service. If that’s not specific enough for you, try this list on for size:

• Enter all customer orders and ensure order entry accuracy and ERP data integrity
• Communicate effectively and professionally with customers, internal departments, and sales.
• Assist with answering phones and relaying messages.
• Process or assemble product sample requests.
• Understand issues stemming from customer complaints/claims and communicate root cause and countermeasures to customers
• “Other duties as assigned” (of course we would add this one!)

Do you have what it takes?

We’re ideally looking for a teammate with at least two (2) years of relevant work experience in manufacturing operations, customer service, and/or continuous improvement. It would be super if you had experience in a manufacturing environment and even better if you have worked in packaging, print, or web handling. This experience will help you to move quickly up the learning curve (we will avoid any tired clichés like “hit the ground running”). However, if you are a go-getter with a great attitude and willingness to learn, let's talk.

Lastly, some other job details: You’ll need to be eligible to work in the U.S. without visa sponsorship to throw your hat into the ring for this one. This job is located in Rancho Cucamonga, California. The core working hours for this position are Monday-Friday 8-5, but there may be times that other hours are required for training or coverage issues, including early mornings or evenings. All new teammates will be subject to a background check and drug screening, which results won’t necessarily affect employment opportunities.

The “Silver” Lining

Case Paper is a family-owned company, and we care about our people. We value diversity and welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender, national origin, disability, age, pregnancy, family status, or favorite ice cream flavor (but Rocky Road really is the best). We’re offering a market-competitive salary based on experience. In addition to salary, we offer paid holidays, vacation, personal time, and sick leave, as well as multiple options for medical and dental insurance. We also offer optional life, short-term disability, long-term disability, and accident insurance. But most important, you’ll have a chance to make awesome products and work with fantastic people who are great at what they do.

Job Types: Full-time, Part-time

Pay: $41,600.00 - $44,250.00 per year

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person