Job Overview:
We are seeking a detail-oriented and organized individual to join our team as a Medical Scheduler. As a Medical Scheduler, you will play a crucial role in coordinating patient appointments and ensuring smooth operations within the medical office. This position requires knowledge of medical scheduling practices and familiarity with various software systems.

Responsibilities:

• Receive incoming calls and schedule, change, cancel and confirm patient appointments for initial evaluations, exams, tests, consultations or other office visits, taking into consideration the patient’s needs and physician’s availability.

• Gather patient information from patient and ensure information is thorough, accurate and updated in practice management system; verify patient information such as personal information, insurance provider and benefits, benefit plan sponsor, and primary physician.

• Determine patient status, i.e. new, established, or inactive and schedule appropriately; register new patient in data base.

• Ensure all necessary documentation and preparatory activities have been completed; verify type of appointment needed; ensure a referral/authorization is obtained as needed.

• Maintain efficient flow of time on calls to ensure minimal wait time for calls in queue.

• Research and follow up on scheduling discrepancies and conflicts; coordinate work with front desk staff, back office staff, bookkeeping department and physicians as needed to resolve scheduling issues.

• Act as resource to patients by responding to inquiries; confirm and verify pre-scheduled appointments; assist patients who are responding to recall notification.

• Complete and fax medical record requests to provider upon receipt of appropriate authorization.

• Monitor and respond to scheduling voice mail messages in a timely manner and in accordance to department procedures.

• Ensure that services and products are appropriate to meeting patient needs and work is performed in an efficient, timely and accurate manner.

• Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy.

• Effectively communicate with coworkers, doctors and patients; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone.

• Protect confidential patient information, and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA.

• Adhere to all safety standards as established by company policy and OSHA requirements.

• Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations.

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Secondary Functions:

• May assist with Patient Coordinator and/or Scheduler function as needed.

• Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.

Experience:
- Previous experience working in a medical office or dental office setting is preferred
- Familiarity with medical terminology and medical receptionist duties is a plus
- Proficiency in using EMR scheduling software is preferred
- Strong organizational skills with the ability to multitask and prioritize workload
- Excellent communication skills, both verbal and written
- Attention to detail and accuracy in maintaining patient records

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Expected hours: 24 – 30 per week

Benefits:

• 401(k)
• Employee assistance program
• Paid sick time
• Paid time off

Healthcare setting:

• Outpatient

Medical specialties:

• Orthopedics
• Sports Medicine

Schedule:

• Monday to Friday
• No weekends

Work Location: In person