This position is responsible for assisting in the optimization of the Behavioral Health (BH) department through supporting Behavioral Health Transition of Care (TOC) needs, providing care coordination support to the Behavioral Health Case Managers, and completing front-end behavioral health utilization management processes. This position is also responsible for providing support in the completion of special projects and deliverables by performing the following duties.

• Provides Transition of Care (TOC) support to BH Case Management staff and the Director of the department through daily care coordination activities, including surveillance of local arrest reports and hospital event notifications, and documenting applicable information in the care management system.
• Completes special projects or deliverables as assigned.
• Indexes and creates BH authorizations for review in the appropriate software program, including working with providers to obtain appropriate and complete documentation.
• Manages and maintains BH authorization and BH case management communications within the care management platform.
• Works closely with BH Case Managers to ensure accurate, complete, and timely documentation has been received for the completion of case management and utilization review tasks.
• Represents the organization in assigned community meetings and collaborative care and Interdisciplinary Team (IDT) meetings.
• Performs administrative tasks which include filing, scanning, database management, and data entry.
• Prepares written correspondence for member communications as needed.
• Executes all duties in accordance with State and Federal requirements to achieve optimal outcomes for members.
• Assists with preparation of tasks and reports related to quality metrics, audits and deliverables to the Oregon Health Authority (OHA).
• Prepares member correspondence and other written communication as needed.
• Triages telephone calls and routes to appropriate staff as necessary.
• Proactively identifies and resolves issues to promote positive outcomes for members.
• Performs member outreach duties as assigned.
• Maintains confidentiality and complies with HIPAA rules and regulations.
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with members, providers, and community partners and including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully takes direction from manager.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and three to five years of related experience in a healthcare environment.

COMPUTER SKILLS

Job requires specialized computer skills. Must be adept at using various applications including database, spreadsheet, word processing, communicate by e-mail and use scheduling software.

We provide a competitive salary and excellent benefits, including vacation, medical, dental and vision insurance, and 401(k) pension plan. To apply for this position, please submit a cover letter and resume. We are an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person