• Participate in maintaining the ServiceNow Instance supported by the WWT IT SC&E Operations team to foster excellent end user experience.
• Provide functional and technical leadership while promoting best practices and direction to team members.
• Partner with external vendor/customers and internal teams to manage the implementation of ServiceNow modules FSM, CSM, ITSM, PPM, HRSD, and Custom Applications
• Hold the team accountable for meeting commitments while adhering to the organization's quality, methodology, and architecture standards
• Manage training budget and provide input to staffing decisions for the team
• Determine and act upon staffing needs of the team (FTEs, system integrators, staff augmentation), in collaboration with other leaders
• Manage relationships with vendors (3^rd party vendors, staffing vendors)
• Incorporate business feedback into strategic planning and drive towards increased predictability of delivery
• Prepare and deliver informal and formal presentations to own team, department, other IT teams, and business partners
• Inspire lasting relationships with Team Members, Leaders and Customers; building trust through proven results and added value
• Think beyond the day to day, talk about possibilities, create milestones and goals to gather support for team vision
• Effectively cope with ambiguity and change, foster an environment of creativity and innovation

Qualifications:

• Bachelors, Masters or MBA degree preferably in computer science or Management Information Systems; A combination of education, training and experience may be considered in lieu of a degree.
• Minimum of 7 years' progressive experience in a related field; preferably ServiceNow
• Minimum of 2-5 years prior experience and passion for managing and developing people to their full potential through coaching, mentoring, and servant leadership
• Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience
• Strong understanding of Professional Services/Engineering business processes and how technology can enhance and improve these processes preferred
• Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process
• Will utilize AGILE processes, methodologies, and practices
• Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful
• Previous experience managing project initiatives across multiple IT and business organizations

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with disabilities

Preferred Locations: MO, KS, and potentially others