Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Clerk/Night Auditor. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously.

Duties:
- Greet guests with a warm and friendly demeanor, providing outstanding customer service
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints, concerns, or requests promptly and effectively, escalating issues as necessary
- Process payments and maintain accurate records of transactions
- Conduct night audit procedures to ensure the accuracy of guest accounts and identify opportunities maximize guest experience.
- Perform general administrative tasks such as filing, data entry, and report generation
- Maintain cleanliness and organization at the front desk area

- Execute property patrols, address concerns appropriately and maintain detailed daily shift reports

Requirements:
- Previous experience in a hospitality or hotel setting is preferred but not required.
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Excellent verbal and written communication skills
- Proficiency in using phone systems and other office equipment
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail and accuracy in handling financial transactions
- Must be multilingual (additional languages such as Spanish are preferred)

If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we would love to hear from you.

Note: This job description is intended to provide an overview of the responsibilities and requirements of the position. It is not all-inclusive and other duties may be assigned as needed.

Job Types: Full-time, Part-time, Seasonal

Pay: $17.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee discount

Schedule:

• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Santa Cruz, CA 95060: Relocate before starting work (Required)

Work Location: In person