The ideal candidate for Casa Catrina will have a fun and outgoing personality and will exhibit a cheerful outlook.

- The Store supervisor will help in driving profitability, while helping in developing a crew that serves customers with unparalleled hospitality.

- The ideal candidate must align with the culture, and values of the brand while delivering results in a fast-paced environment.

Job Overview: Responsible for maintaining a high degree of guest and staff member satisfaction while assisting with day-to-day operation of venue by performing the following duties:

Position Description:

• Ensures the highest quality product reaches our guest and meets specifications.
• Conducts daily shift meetings.
• Assists management with motivating, developing, coaching and counseling staff members to ensure the proper level of service is being provided to guests.
• Visits all tables during every guest’s meal to ensure guest satisfaction and consistent customer service.
• Notifies management of low inventory and recommends new inventory.
• Assists with labor controls and assigning duties to Staff Members.
• Responsible for reporting any Staff Member issues to management.
• Responsible for comping and/or discounting guest checks when applicable.
• Ensures a high standard of service efficiency, sanitation and training.
• Assists management with opening and closing responsibilities and assigning duties to Staff Members and including overseeing dining room set up and conducting a walk-through of venue.
• Ensures that all productivity and quality standards are maintained.
• Performs other duties and tasks as assigned or determined by management and moves with a sense of urgency.
• Adheres to responsible alcohol service established by company policy.
• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
• Adheres to all company policies and procedures as established in the Staff Member Handbook.

Requirements:

Skills/Experience:

• Supervisory or management experience preferred.
• Excellent written and verbal communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Good judgment and decision making abilities.
• Basic computer skills, Word, Excel, and Outlook preferred.

Educational Requirements:

• High school degree or GED required.
• TABC License requires
• Health permit/food safety and Alcohol Awareness. Staff Member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local laws.

Physical Requirements:

• Must be able to work in a fast-paced, high energy, and physically demanding environment.
• Must be able to spend 90% of working time standing, walking, and reaching and 10% of working time sitting.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Will be required to use physical capabilities including ascending or descending stairs.
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 45 per week

Experience level:

• 1 year

Shift:

• 10 hour shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person