**Client Service Manager**

Dallas, Texas / Delivery / Full-time

**Cart.com** is an ecommerce software and services company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands move faster, grow more quickly, and deliver on their promises more completely.

FBFlurry, now a company, is hiring for a Client Service Manager in Dallas, TX. The Client Manager is responsible for client relationships and ensuring the success with FLURRYs solutions. Create a comprehensive strategic account plan

Review progress towards account plan monthly or as required to ensure client requirements and FLURRY goals are being met

Identify additional business opportunities within assigned account and parent/sister companies

Proactively suggest enhancements/optimizations of FLURRY solutions to client

Understand client contracts and interact with client management

Coordinate flow of work to ensure consistency and a high level of customer service

F ormulate and maintain quality objectives complementary to corporate polices and goals

Monitor quality

Communicate with clients on escalated issues

Interact with FLURRY management and tactical resources to identify and resolve issues

Participate in the development of current and future enhancements of Client Services

Recommend enhancements of Client Services systems/procedures to Client Services management

Coordinate new programs with current clients in a timely and cost effective manner

Coordinate objectives with standard operating procedures in cooperation with management to maximize process reliability

Monitor contract adherence

Develop professional relationships with client personnel by visiting client sites and entertain clients when visiting FLURRY

Review reports and invoicing for accuracy, reasonableness and completeness and react to negative trends where appropriate

Prepare reports and presentations as required

Performs other incidental and related duties as required and assigned

**Knowledge/Skills/Abilities**

Exceptional interpersonal and communication skills, both verbally and in writing

Excellent prioritization and project management skills

Ability to handle multiple tasks

Excellent problem solving skills

Adaptability to change

Exemplary leadership and motivational skills

Ability to work independently

Ability to remain calm and tolerate stress

Excellent organization skills

Strong analytical skills

Excellent computer skills

Detail oriented

Sense of urgency

Ecommerce knowledge and experience

Retail business knowledge and experience

Diplomacy and the ability to influence outcomes

**Experience**

3 to 5 years related work experience; e-commerce experience a major plus

**OUR CORE VALUES:**

These arent just buried somewhere in an employee manual. We live and breathe them. They are on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO: **WE ARE OBSESSED WITH BRANDS** We live for brands and are fanatical about their success. **WE THINK BEYOND THE BOX** We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems. **WE DON'T GIVE UP** No one expected this to be easy. We are resilient we dig in and keep going. **WE SPEAK UP** Every person here has an obligation to question norms, voice concerns, and offer their perspective. **WE WORK TOGETHER** We work with integrity and respect, ask for help, and extend the same help to others. **WE ARE HUMAN** Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

is deeply committed to building a diverse and inclusive workplace. Were proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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