As the Dealer Operations Administrative Coordinator, you will play a vital role in the growth of our organization. As a key team member, you will be expected to be organized, to have a positive attitude, and to consistently keep our organization flowing smoothly. We are looking for a one-of-a-kind Dealer Operations Administrative Coordinator who is an expert at multi-tasking and is flexible to business needs. This position will report directly to the Director of Client Services.
Perks - Our team members enjoy terrific benefits which include:

• Comprehensive Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Paid Vacation, Sick, and Holidays
• Employee Vehicle Purchase Program
• 401(k) with company match

Responsibilities:

• Ensures eligible sales/vehicles are enrolled in the CarSaver Lifetime Warranty
• Ensures dealer warranty invoices do not exceed 90 days past due
• Ensures CarSaver warranties are finalized for activation
• Ensures CarSaver Protection Plus enrollments are reported for invoicing
• Ensures all new onboarding dealers are assigned to a Success Manager
• Assists in ensuring Success Managers are reaching out daily according to where the dealer is in the process.
• Assists in ensuring dealer and support tickets are assigned and updated regularly, and promptly.
• Co-Management of team reports by ensuring they are updated according to applicable timelines and distributed as needed to appropriate departments.
• Aids staff, managers, and leadership as needed
• Additional projects, reporting, and tasks as needed.
• Help execute CarSaver's business, brand, and product to create best-in-class practices in customer service for our dealer partners.
• Build excellent relationships with our dealers by providing clear and thorough guidance as a subject matter expert.
• Deliver results by leveraging relationships and program expertise.
• Provide efficient responses to all requests promptly.
• Master all forms of communication to support dealerships in the CarSaver portal
• Enthusiastically educate and assist dealerships by answering product and service questions via inbound calls, ticketing system, e-mail, and outbound phone calls
• Research and guide dealerships in areas where opportunities for improvement are found.
• Resolve dealership challenges by being able to identify the source of the problem, determine the best solution, and conduct follow-up to ensure resolution.
• Document any process or technical challenges to ensure product quality and development via the CarSaver portal.
• Exceed weekly and monthly performance metrics.
• Other duties as assigned.

Requirements

• High energy, positive attitude, enthusiastic and passionate
• Analytical, with strong communication skills
• Good listening skills
• Unique ability to use a phone and computer simultaneously
• Aptitude for quick retrieval and communication of web-based information
• Strong sense of team mentality and reliability
• Automotive experience not required but a plus

Salary Description

45,000 - 47,000