About this role

Carrier Commercial Service has an opening for an experienced Service Coordinator.

The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.

RESPONSIBILITIES :

• Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well-communicated
• Partner with the Service Manager & Service Operations Lead to prepare a bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage the schedule
• Assist with the management and recording of non-productive technician time

Basic Qualifications :

• High School Diploma or GED
• 1 years of Basic Computer Skills

Preferred Qualifications

• A bachelor’s degree is preferred
• 2 years of relevant HVAC service industry experience preferred
• Strong experience in Microsoft Office Suite, Salesforce, and SAP
• Experience dispatching and scheduling technicians.

Last updated : 2024-04-27