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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Carrier Commercial Service has an opening for an experienced Service Coordinator. The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.

KEY RESPONSIBILITIES:

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated

• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements

• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule

• Proactively distribute work orders for jobs daily

• Adhere to scheduling guidelines and work order priority to manage schedule

• Assist with the management and recording of non-productive technician time

Required Qualifications:

• High School Diploma or GED

• 1 years’ experience in MS Office Suite

• 2 years of experience in an office role as coordinator, administrator and/or dispatcher

Preferred Qualifications:

• Associate’s or Bachelor’s Degree

• Experience in the HVAC Service Industry

• Experience with SAP and SalesForce

• Ability to communicate effectively with a positive attitude, with a level of professionalism appropriate to representing the executive offices

• Strong analytical skills, paying close attention to accuracy and attention to detail

• Strong sense of urgency; strong organizational skills and ability to handle multiple tasks at one time

• Creative problem-solving skills

• Self-starter and well organized, able to multi-task

• Ability to prioritize workload and provide a quick turnaround for urgent cases

• Adaptability and flexibility to seasonality and changing business demands is critical. As an air conditioning manufacturer, our consumer feedback volume can more than double during the hot summer months

RSRCAR

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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