Description

The Registered Nurse (RN) is responsible for assisting Physicians, Advanced Care Providers and other Registered Nurses in the provision of gastrointestinal and hepatological care that is, safe, comprehensive, compassionate, and culturally sensitive. 

The RN is also responsible, under the direction of clinical manager, for assisting, coaching, and training other Clinical Assistants. 

Position is full time M-F 8am-5pm (no nights or weekends).

Essential Duties and Responsibilities 

· Works as part of a team focused on the delivery of high-quality patient care and patient satisfaction.

· Coach and train Clinical Staff to ensure compliance with CDHA guidelines and processes. 

· Guide clinical staff in execution of GMed and other systems that improve patient communication, clinic flow, and patient satisfaction.

· Assist clinical manager in establishing uniform processes for all physician clinical assistant.

· Assist clinical manager with troubleshooting regarding daily Clinical staff issues.

· Ensures the safety of patients at all times.

· Promotes patient satisfaction by interacting with patients in a professional friendly manner and responding promptly to patient requests for tasks, prescription refills, authorizations, appointment scheduling, and referrals. 

· Completes pre-certifications for medications and authorizations.

· Update labs with current diagnosis code.

· Reports to provider the patient’s chief complaint, current symptoms and abnormal findings.

· Assist in the collection of specimens of body fluids for laboratory testing. Completes lab requisitions and prepares specimens for pick up 

· Documents medical information appropriately in EHR and communicates with appropriate team members in timely manner.

· Maintains patient medical charts with current data and past medical history to meet meaningful use requirements including closing tasks to demonstrate coordination of care.

· Manage patient portal and prescription refills.

· Responsible for requesting template changes for providers.

· Communicates and educates patient about conditions, procedures, and plan of care.

· Ensure orders for procedures, laboratory and imaging are scheduled, conducted and results are directed to physician in timely manner.

· Understands breath tests, pill cam placements and other procedures as instructed by providers.

· Follows up with patients to ensure progression of plan of care and assess patient compliance with treatment. Conducts reminder calls to all patients as necessary.

· Answers phone calls and either responds to inquiry, directs caller to appropriate personnel, or triages patient calls promptly according to protocol including sick calls.

· Schedules office and telehealth appointments and enters appropriate information into electronic scheduler.

· Coordinates referrals for patients through insurance and other physician offices.

· Upholds the CDHA mission by actively contributing to the achievement of organizational goals, supporting leadership, promoting unity and teamwork for the benefit of patients. 

· Demonstrates a commitment to quality of care and actively participates in workplace improvement to maintain a patient service excellence environment.

· Adheres to all safety policies and industry standards related to infection control, patient confidentiality, and regulatory and accrediting body's requirements (i.e. HIPAA, OSHA, and AAAHC).

· Other duties as assigned within the scope of responsibility. 

Requirements

Education/ and or Experience:

· Maintains knowledge, skills and abilities through ongoing education. 

· Completes all mandatory reviews/educational required and assigned. 

· One to three years related experience and/or training 

· Participates in performance improvement activities.

· Is actively committed to meeting / exceeding employee expectations / satisfaction in the performance of job functions.

· Retains all accreditations, licensures and designations in good standing.

· Maintains compliance with all laws and applicable regulatory requirements. Acts promptly to comply with required changes.

Specialized Knowledge Required – Including any required certificates, licenses, and registrations

· Current NC RN License

· Excellent communication and customer service skills.

· Great attention to detail.

· Proficient with Microsoft Office.

· Ability to train and motivate clinic staff to perform their duties efficiently.