Join the Carolina Cat Team

As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we've supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

The Customer Value Agreement (CVA) Contract Administrator is responsible for maintaining accurate CVA contract records and generating work order tickets for Preventive Maintenance services to ensure the highest level of customer satisfaction.

Essential Functions

• Enter or renew Customer Value Agreements in DBS including applicable pricing and contract agreement details.
• Set up all CVA machines in Equipment Monitoring Toolkit including correct contact information, service interval schedule, notification window, updated hour meter readings, and applicable special instructions for all PM service intervals.
• Review EMT list of pending PM services and generate work order tickets for CVA dispatchers as machines come due for upcoming service intervals.
• Enroll all machine serial numbers in CAT Foresight with applicable details needed for this system registry for Caterpillar Inc.
• Review EMT list of pending PM services and generate work order tickets for CVA dispatchers as machines come due for upcoming service intervals.
• Manage missed SMU updates in EMT to determine if machines have stopped reporting hours via Product Link and contact Connectivity group for corrective action.
• Ensure accuracy of all data entry including pricing, agreement type, agreement duration, service interval schedule, special instructions, hour meter readings and any additional services included with PM's as noted in agreements.
• Communicate in person, via e-mail and/or phone with CVA dispatchers PL Connectivity group, Condition Monitoring office and customers as needed to ensure work order ticket accuracy.
• Effectively support and communicate with sales, parts and service department associates regarding CVA's and any customer call in PM requests.
• Remove CVA's from DBS / EMT and notify CM group and PL Connectivity group for expired agreements that are not renewed.
• Crosstrain with CVA Dispatchers to assist with scheduling work orders and ordering parts as needed.
• Perform other CVA office administrative duties as needed.
• Other duties as assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Must have earned a High School Diploma, or a GED
• Construction equipment preventive maintenance and/or service experience preferred.
• High competency computer and keyboarding skills
• Problem solving and critical thinking
• Maintain a current knowledge and appreciation of related Product Support
• Effective communication skills
• Uncompromising commitment to Weisiger values: do what we say, get the details right, bring a positive attitude, do the right thing, improve always
• Must be US citizen or legal alien.
• Must be at least 18 years of age.
• Must read, write, communicate in English as it relates to this job and safety regulations.
• Must meet the ergonomic and physical requirements for this position.
• Must have a valid driver's license.
• Must have keyboarding skills.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

#CarolinaCAT

EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.