23 Customer Engagement Associate Jobs in Pittsburgh, PA
Carnegie Library of Pittsburgh is Hiring a Customer Engagement Associate Near Pittsburgh, PA
Compensation: $14.25 per hour
Number of Vacancies: 1
Unit: This position is represented by the United Steelworkers union.
Education & Physical Requirements:
- High School Diploma or GED required;
- The physical ability to bend, stoop, stand for long periods of time, frequently climb stairs, push heavy book trucks, and lift heavy loads (25 pounds).
- Superior internal and external customer service commitment and skills required;
- Excellent communication skills and the ability to work well with public, supervisors, co-workers, and system wide;
- The desire and ability to work with a diverse public and staff within diverse communities;
- Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching, and experience with library circulation software preferred;
- Bilingual or multilingual abilities a plus.
- Engaging with library users to ensure their needs are supported and addressed through relevant services;
- Greeting customers and directing them to the appropriate staff members and resources to meet their information needs;
- Overseeing the opening and closing process of the library as needed, resolving customer and security issues, and ensuring the smooth operation of the library;
- Performing circulation functions of the Library to ensure high quality user-focused service;
- Preparing and submitting required reports as needed;
- Providing basic computer instruction and assistance to public PC users;
- Registering customers for library cards, collecting fines and fees, processing customer holds and requests;
- Providing basic reference and readers’ advisory service to all age levels in person and over the phone;
- Creating content for CLP’s various websites, blogs, and social media accounts;
- Handling monetary transactions, including cash payments and credit transactions;
- Resolving customer concerns with the goal of customer satisfaction;
- Working in a busy, urban library and meeting the needs of a diverse range of customers, including children and the elderly;
- Assisting with distribution of library service, clerical, and policy changes;
- Supporting new staff in achieving successful customer service experiences.
- PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training upon offer of employment.
Job Summary
Full Time
Utilities
$37k-46k (estimate)
03/08/2023
05/18/2024
carnegielibrary.org
OAKLAND, PA
200 - 500
1895
TONY YOUNG
<$5M
Utilities
Related Companies
The job skills required for Customer Engagement Associate include Customer Service, Commitment, Communication Skills, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Engagement Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Engagement Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Engagement Associate positions, which can be used as a reference in future career path planning. As a Customer Engagement Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Engagement Associate. You can explore the career advancement for a Customer Engagement Associate below and select your interested title to get hiring information.
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