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22 Customer Service Manager - State Farm Agent Team Member Jobs in Silver Spring, MD

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Customer Service Manager - State Farm Agent Team Member
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$60k-76k (estimate)
Full Time 6 Months Ago
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Carmen Moya - State Farm Agent is Hiring a Customer Service Manager - State Farm Agent Team Member Near Silver Spring, MD

ROLE DESCRIPTION: 
As a Customer Service manager with Carmen Moya Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES: 
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. 
  • Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 
  • Answer inbound calls and make outbound calls answering general questions and/or updating account information.
  • Extraordinary communication abilities
  • Basic knowledge of Outlook, Excel, PDF, Word etc. 
QUALIFICATIONS:
  • Excellent customer service skills
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Ability to Communicate information and ideas in a precise, timely manner
  • Maintain a strong work ethic with a total commitment to success each and every day. 
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving
  • Must be Bilingual Spanish Speaker 
BENEFITS:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health & Life benefits
  • Valuable career-building experience

Job Summary

JOB TYPE

Full Time

SALARY

$60k-76k (estimate)

POST DATE

10/18/2023

EXPIRATION DATE

04/03/2024

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