PRIMARY RESPONSIBILITIES

• Act as the first line of communication to customers in need of technical assistance, with strong and professional written and verbal communication.
• Respond to distributor and end user inquiries regarding technical issues relative to Carlisle Fluid Technologies Products.
• Assist in specifying the correct products for an end user’s finishing needs based on their unique applications.
• Partner with Customer Service and Account Managers to provide best-in-class technical support to distributors and end users.
• Assist in updating and correcting product catalogs.
• Support customer training and field service team as needed.
• Create, maintain and enhance excellent distributor and end user support and service.
• Proactively answer customer calls and respond to customer inquiries while documenting all communication into Service Now Software
• Proactively seek out process improvements and offer new ideas to help you and the team be more efficient and effective in strengthening all existing and new customer relationships.
• Maintain a network of appropriate contacts and nurture well-functioning relationships with the various engineering and manufacturing teams.
• Proactively prioritize work and effectively multitask to ensure required follow up and deadline delivery.
• Strive to meet departmental metrics as outlined by Management.
• Other assigned duties

SKILLS AND QUALFICATIONS

• Customer service-oriented and energized by helping others succeed. Possesses outstanding interpersonal skills, positivity, and enthusiasm.
• Previous manufacturing or industry experience and/or understanding of the manufacturing processes.
• Superior communication skills, both verbal and written, including the ability to communicate with confidence and conviction.
• Ability to develop, improve, and maintain outstanding relationships with customers, colleagues, and external business partners.

• Performance-focused, proactive self-starter. Biased to do things before being asked, excellent attention to detail and organizational skills, creative insight into problem-solving. Able to multi-task, manage time, and balance multiple priorities simultaneously. 
• Take initiative to effectively anticipate the needs, handle the issues, and resolve the problems of internal and external customers. View complaints as opportunities, acts as a customer advocate, and is dedicated to building relationships for long-term mutual benefit.
• Excels at working both independently and collaboratively. Able to work with minimal supervision. Keeps supervisor sufficiently informed.
• Comfortable in speaking up when discussion is needed.

REQUIREMENTS

• Must be able to work onsite.

• Associate degree or Equivalent Experience

• Ability to read and understand, blueprints and technical drawings.
• Ability to convey technical information in a clear and concise manner in both written and verbal formats.
• Experience with related equipment used in industries. 

• Accurate, data-entry skills
• Ability to work in a fast-paced environment, both independently & within a team
• Multi-tasking skill
• Excellent presentation and communication skills
• Computer competency – including MS Office products (MS Word, Excel) and web-based tools.
• The ability to remain focused on the job at hand.
• High School Diploma or GED

PREFERRED

• Associate degree in Business, Management, or related technical field 
• Passion for delivering a Customer Experience better than anyone.
• Experience in a business setting with Sales/Inside Sales, Accounting or Project Management 
• Knowledge/experience with Industrial equipment in B2B space; spray finishing equipment a plus.
• Knowledge of Carlisle Fluid Technologies product line and its usage/position in assigned key industry.
• Experience with Epicor or similar ERP system.