Customers

• Investigate customer credit history and recommend new credit limits for customers.
• Maintain customer files to include credit, sales tax, pesticide license and customer information sheets.
• Review customer credit limits on an ongoing basis. Make recommendations for changes to credit limits.
• Inform customers/salesman of new account status.

Cash Receipts

• Process credit card transactions.
• Deposit cash and checks into bank.
• Record cash receipts into computer system on daily basis.
• File cash receipts and remittances.
• Investigate and document short payments and disputes. Resolve issues when possible or refer to the correct department.

Collections

• Review past due accounts and contact customers or salespersons regarding payment issues.
• Discuss collection problems and issues to the CFO.
• Follow up with salespersons and customers to see that disputed or credit issues are resolved.
• Handle customer inquiries about payments and invoices.
• Review orders on hold and release orders.
• Make sure COD customers are paid in advance prior to releasing product.
• Call customers concerning NSF checks and follow up on the collection of them.
• Run Credit Memos for price correction or incorrect billings as needed. Issue credit memos for returned goods as needed. Record and follow-up on lost or damage claims.
• Answer "credit references" from other businesses concerning our accounts.

Invoicing

• Monitor status of orders in shipped and picked stage. Follow up on lost or missing orders.
• Send out monthly statements.
• Work with billing clerk to resolve problems.

Other Office Functions

• Represent the A/R functions in management meetings. Work to resolve issues between departments.
• Identify areas of improvement in procedures and processes. Direct and implement changes as necessary.
• Participate in credit group meetings.

• This position reports to: Controller
• Position reporting to this person: None
• This position interacts with: Customers, Sales personnel, and Controller,

• Education: Accounting degree preferred.
• Experience: At least 3 years of experience with business to business customer regarding billing and collection processes.
• Special Skills: Customer collection communication skills, organizational and self-motivation skills, math skills and proficient in the use of Microsoft Office – Outlook – Excel – Word.