1 Director of Community Relations Job in Bedford, MA
Carleton-Willard Village is Hiring a Director of Community Relations Near Bedford, MA
- Achieves and maintains maximum occupancy for Llewsac Lodge, our Level IV Rest Home.
- Develops a specific outreach plan to identify and engage referral sources and leads through the sales process. Provides and evaluates feedback to/from the marketing team on the effectiveness of outreach efforts and revises plan as needed to achieve occupancy results.
- Implements an effective marketing, resident relations, admissions and community outreach program.
- Conduct tours of the community and grounds for potential residents, families, outside community and representatives from placement agencies and organization.
- Interview, assess and determine if applicants are appropriate candidates for the community.
- Handle financial arrangements related to admissions and acquire necessary information and Documentation.
- Plan and implement marketing events.
- In collaboration with the Director of Admission, Director of Sales & Marketing, and Director of Llewsac Lodge, coordinates the development and execution of the quarterly marketing plan.
- Act as a liaison with discharge planners.
- Meet with internal residents and families to discuss the admission or transfer process to Llewsac. Lodge.
- Communicate transfer, admission, clinical and financial information to appropriate community staff members. Ensure that the community is prepared for admission.
- Obtain the necessary medical and financial information to complete the admission or transfer.
- Support the Director of Admissions for the Nursing Center in managing relationships with referral sources and provide information regarding current services. Respond promptly to inquiries regarding placement needs. Facilitate patient placement based on clinical services needed, bed availability, patient/family preference, geographic location, etc.
- Conduct regular visits and serve as educational service in which the hospital learns of Carleton-Willard’s Village new, enhanced or existing services and capabilities.
- Responsible for communicating Customer Service Satisfaction Survey results to referral sources. Works with the center team to monitor customer satisfaction and shares results with the management team and others as appropriate to develop action plans as needed.
- Maintains a detailed working knowledge of the local market – including hospitals, managed care, specialty services and competitive data – and remains aware of any changes in these key market factors.
- Visits competitors as needed (at least once per year) to demonstrate expert command of Carleton-Willards value proposition. Maintains competitive analysis with current data.
- Maintains a working knowledge of healthcare industry trends and legislative/regulatory issues and communicates this information on a consistent basis to referral sources and center staff.
- Committed to working with residents and families to develop and implement strategies that promote person-centered care.
- Applies “5 Star” customer service approach in all aspects of job.
- Four-year college degree with a minimum of three years of experience working in a hospitality or healthcare related environment preferred.
- Demonstrated ability for success in selling senior communities.
- Strong communications skills with ability to exercise discretion and judgement.
- Participates in the Manager on Duty Program
Job Summary
Full Time
$134k-199k (estimate)
03/03/2024
05/02/2024
cwvillage.org
Bedford, MA
50 - 100
Related Companies
The job skills required for Director of Community Relations include Customer Service, Leadership, Communication Skills, Collaboration, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Community Relations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Community Relations. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Community Relations positions, which can be used as a reference in future career path planning. As a Director of Community Relations, it can be promoted into senior positions as a Top Community Health Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Community Relations. You can explore the career advancement for a Director of Community Relations below and select your interested title to get hiring information.
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