POSITION SUMMARY

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties.

This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties :

Consistently provides a quality product and customer service experience that delivers total customer satisfaction

Strives to improve the skills and performance of all Crew Persons

Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities

Complies with all Company policies and procedures regarding business and personnel practices

Models and encourages Company shared values

Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)

Attends training to remain current on industry trends

Participates in company meetings, webinars and conference calls

Performs other duties and / or special projects as assigned in response to changing business conditions and / or requirements

POSITION QUALIFICATIONS / CORE COMPETENCIES

Must possess approximately two (2) to three (3) years of any combination of experience and / or education that demonstrates a commanding knowledge of restaurant management

High School Diploma / General Equivalency Diploma (GED) required

Must have excellent planning and time management skills

Must have team building skills

Must have investigative and problem solving skills

Must have ability to troubleshoot cash handling problems

Must have reliable personal transportation, a valid driver’s license and proof of insurance

Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy

Bi-lingual skills a plus

WORK ENVIRONMENT

Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

Stand for long periods of time

Bend and stoop

Work around heat

Able to lift 50 75 lbs. comfortably

Work with various cleaning products

Last updated : 2024-03-29