2 customer success advocate i Jobs in phoenix, az
Caris Life Sciences is Hiring a Customer Success Advocate I Near Phoenix, AZ
- Meets all deliverables and goals set by department.
- Meets all regulatory agency requirements as they pertain to job function.
- Answers incoming customer phone calls and takes appropriate action for each call according to Caris SOPs.
- Maintains customer satisfaction by maintaining a friendly, professional, and positive communication style.
- Maintains current knowledge of Caris products and services.
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input or information from another Caris department. Escalates issues quickly and professionally.
- Accurately records call details and takes action in the Caris LIS.
- Builds strong customer relationships through client focus, professional demeanor, reliability and responsiveness.
- Professionally communicates with various internal team members including laboratory operations, pathologists, clinicians and other integral departments, as needed, to facilitate customer needs.
- Utilizes laboratory information system and customer relationship management software to enter, gather, and analyze data.
- Assists as needed to perform other related duties and special projects as assigned by management.
- High School diploma or equivalent required.
- One to three years of experience in a customer support role where deductive reasoning is necessary and strong evidence of related service skill sets are required.
- Knowledge of HIPAA provisions and importance of privacy of patient data.
- Experience with both hands-on and phone based support of PC based hardware, Windows operating systems, and productivity software.
- Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening and reference verification.
- Bachelor’s degree preferred.
- Will work at a computer a majority of the time.
- Must possess ability to sit and/or stand for long periods of time.
- Must possess ability to perform repetitive motion.
- Ability to lift up to 30 pounds.
- All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.
- This position may require periodic travel and some evenings, weekends and/or Holidays.
Job Summary
Full Time
Consumer Services
$47k-59k (estimate)
03/22/2024
07/18/2024
carislifesciences.com
MIAMI, FL
200 - 500
1996
Private
$50M - $200M
Consumer Services
Related Companies
About Caris Life Sciences
Caris is a Texas-based life sciences company that provides molecular profiling, DNA sequencing, biomarker analysis and related solutions to cancer patients and oncologists.
The following is the career advancement route for Customer Success Advocate I positions, which can be used as a reference in future career path planning. As a Customer Success Advocate I, it can be promoted into senior positions as a Customer Success Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Advocate I. You can explore the career advancement for a Customer Success Advocate I below and select your interested title to get hiring information.
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