Responsibilities of the Position

• Responsible for coordinating and providing services with agencies and families to meet the needs of the patient according to the treatment plan.
• Manage a caseload of 10-15 members that includes children and adolescents under the age of 17.
• Thorough understanding and maintain compliance with company policies and procedures.
• Follows Duty to Report and Therapeutic Boundaries
• Coordinates services according to treatment plan
• Assists children to meet their needs in accordance with treatment plan.
• Complies with HIPAA guidelines.
• Actively communicates with pertaining agency about any member concerns, issues or achievements.
• Provides services during groups, respite, transportation, school, and in-home services when applicable.
• Provides direction and follow-up to families and individuals regarding their concerns and issues.
• Creates a safe environment for the children and their families.
• Provides information and referral assistance to families.
• Actively communicates with site staff of any changes.
• Timely documentation of all services provided in accordance with the company’s policies and procedures.
• Reports all incidents within 24 hours to the Supervisor and completes appropriate forms/documentations as directed by the Supervisor.
• Attends mandatory weekly Supervision.
• Communicates with Site Supervisor about hours worked, anticipated overtime, scheduled time off and absences from work.
• Adhere to assigned work schedule and communicate with your supervisor about any barriers to reporting to work as scheduled.

Key Competencies for Success as a Mentor, BHPP

• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and carry out assignments to completion with the parameters of instructions given, prescribed routines and standard accepted practices.
• Excellent verbal communication skills, including ability to effectively communicate with all age groups of children and parents, guardians, and family members.
• Strong written communications skills for documenting member services in the electronic health record.
• Must have excellent initiative, good judgement, and the ability to make timely decisions.
• Recognition of priority issues, quick response and execution of plans and processes
• Understand and be supportive of the organization’s stated mission, purpose, and core values.