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Provides initial employee support for technical inquiries received via phone, email, and messaging applications.
Education: Highschool Diploma/GED
Experience : 1-year Help Desk/IT Equivalent or 1 year Customer Service preferred
Licensure, certification, and/or registration: Prefers one of the following: CompTIA A , CompTIA Network , CompTIA Security , Epic Proficiency in any module, any Microsoft certification, associate degree with IT emphasis, or Help Desk certification from HDI. Requires a minimum of 15 hours of continuing education hours per year to maintain current knowledge of relevant product offerings and methods of support delivery, to provide technically accurate solutions to customers.
Other Minimum Qualifications: Understands Microsoft Operating Systems, experience troubleshooting Windows desktops, laptops, network printers, proficient in Microsoft Office 365, basic understanding of network principles, strong oral and written communication skills, customer service, critical thinking, understand and follow specific knowledge documents and procedures. valid Virginia drivers' license and dependable transportation.
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Requisition Number: 146354 Employment Status: Full time
Location: Technology Services Group Shift: Day
Shift Details: M-F 7a-4p
Recruiter: MARK A MISKOVIC Recruiter Phone: Recruiter Email: mamiskovic@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.
PI240447869
Full Time
$41k-50k (estimate)
05/25/2024
06/10/2024
carilion.com
ROANOKE, VA
7,500 - 15,000
1899
NGO/NPO/NFP/Organization/Association
NANCY HOWELL AGEE
$1B - $3B
Ancillary Healthcare
Carilion Clinic operates specialty centers and provides primary health care practices.
The following is the career advancement route for Help Desk Technician I positions, which can be used as a reference in future career path planning. As a Help Desk Technician I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician I. You can explore the career advancement for a Help Desk Technician I below and select your interested title to get hiring information.