Please note this position is based in Clearwater, Florida. Candidates must be willing to relocate.

The General Manager is responsible for the culture and overall leadership and direction of the store. This role is responsible for ensuring team engagement, execution of goals, setting expectations and applying accountability, and the overall experience of the Caribou Brand. The General Manager is expected to maximize opportunities for sales and traffic growth. This role creates success through a commitment to Team, Guest and Quality and bringing the Core Values to life daily.

TEAM Responsibilities

• Models, upholds and implements Caribou policies, practices, and standards
• Ensures the store is fully staffed for upcoming shifts including ensuring that all team member schedules are up to date and writing timely and effective schedules; is planful for the future in staffing including bench planning and development
• Keeps the team engaged and energized
• Demonstrates clear and effective communication to team about expectations and “the why behind the what”
• Coaches, trains, and develops the team to generate their best DOING and BEING during every shift and with every interaction and to foster a culture of growth and career progression

GUEST Responsibilities

• Exemplifies/embodies incredible guest experience at all times
• Trains and develops team to provide a best in class guest experience
• Demonstrates and teaches guest recovery
• Takes ownership of Guest Satisfaction metrics and results
• Represents Wake Up 727 and Caribou Coffee in handling guest complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution

QUALITY/SALES/PROFIT Responsibilities

• Consistently acts as the business owner – taking full ownership of the success of the store and team
• Owns the importance and execution of food safety and sanitization, the health and safety of the store, and uses the company supported tools available to accomplish success metrics
• Has an understanding of P&L’s and demonstrates fiscal responsibility
• Demonstrates efficient inventory control and waste management
• Ensures a quality guest experience by driving fast and friendly service, verifies that each product delivered to our guests meets Caribou quality standards and maintains a clean and safe environment according to company and ServSafe guidelines
• Minimizes loss through strict observance of cash handling policies, proper training of team members, and complying with all accounting/banking requirements

BEING – How you show up

• Creates trust in team (they trust you and you extend trust to them)
• Is a change leader and champion, recognizes that all growth is change and all growth is powerful
• Gives and receives feedback with positive intent with a desire to always get better and grow
• Takes ownership of difficult conversations; does not avoid conflict, but rather seeks to dismantle it

Qualifications:

Required:

• A minimum of 1-2 years of restaurant, retail, or guest service management experience and or combined experience and education
• Must be 18 years of age or older
• Has a valid driver’s license and reliable transportation

Preferred:

• High school diploma or GED equivalent

Benefits

• Career Advancement Opportunities
• Discounts
• Locally owned and operated
• Other benefits to be determine

About Us

We are locally owned and operated. Wake Up 727 LLC is a franchisee of Caribou Coffee. Our vision is to open 35 locations in Pinellas County Florida. At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, QUALITY! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee in Florida, join our team! Apply today and be part of the ‘Bou Crew!

Job Type: Full-time

Benefits:

• Employee discount

Experience level:

• 1 year

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Minneapolis, MN: Relocate before starting work (Required)

Work Location: In person