Overview

The Intake Coordinator role is critical to the success of the Company’s medical practice, as they are responsible for driving proper scheduling, billing and initial clinical care. This role is often considered the “voice” of the practice because they are the first point of contact for patients and referral sources.This is a Hospice Role

Responsibilities

· Ensure all intake data for admissions requests are collected, completed, and communicated according to the established standard operating procedures and in compliance with all regulatory requirements

· Obtain all necessary information (e.g., demographic, financial, clinical, and other pertinent data) through contact and/or interview with referral agency, patient, and/or patient representative

· Verify patient insurance through payer websites, phone calls and any other means available

· Perform clerical work (e.g., document management)

· Prepare and maintain patient charts as per non-clinical functions

· Utilize appropriate systems to track all incoming new patients and the status of their paperwork and benefits information

· Maintain and update EMR platforms appropriately and in a timely manner

· Coordinate the facilities, hospitals, and other referral sources to ensure accurate and timely information is received and the patient is promptly scheduled with an appropriate provider

· Maintain geographic scheduling for assigned practice/providers

· Promote efficiency of admission process by answering phones and reporting issues to supervisor as needed

· Track all referrals in the computer system and compile statistics monthly and/or as requested.

· Represent department and organization in a professional and positive manner

· Participate in scheduled department meetings

· May perform other duties as needed and/or assigned

Qualifications

Education and Experience

· High school diploma or equivalent, Associate’s degree preferred

· Two years or more of experience in similar role preferred

· Possess extensive knowledge of all types of insurances such as Medicare, Medicaid, PPO, HMO, and Advantage plans

Skills and Abilities

· Excellent communication and customer service skills

· Excellent organizational and time-management skills

· Proficiency with Office 365 suite

· Must type 50 words per minute