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Resp & Qualifications
PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.
ESSENTIAL FUNCTIONS:
QUALIFICATIONS:
Education Level: High School Diploma or GED.
Experience: Less than one year customer service experience.
Preferred Qualifications:
Knowledge, Skills and Abilities (KSAs)
Salary Range: $29,376 - $53,856
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Department
Member Service Phone
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
#LI-AB1
Full Time
$37k-46k (estimate)
11/24/2023
05/12/2024
carefirst.co...
MD
<25
The job skills required for Customer Service Advocate I (Hybrid) include Customer Service, Call Center, Billing, Written Communication, Troubleshooting, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Advocate I (Hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Advocate I (Hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Advocate I (Hybrid) positions, which can be used as a reference in future career path planning. As a Customer Service Advocate I (Hybrid), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advocate I (Hybrid). You can explore the career advancement for a Customer Service Advocate I (Hybrid) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
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Those are the people who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
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Customer service advocates who work for private companies might conduct research to find out what competitors do for their customers.
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May create new training materials for customer-facing teams reflecting new policies and procedures.
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They may assist representatives as they handle complex customer service situations or take charge of client outreach.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advocate jobs
Many customer service advocates perform customer research to understand what their customers expect from their services.
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Salaries and benefits for customer service advocates can depend on experience, education and geographical location.
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They may also ask the client services team for their feedback on the new policies and make adjustments based on those recommendations.
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A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.
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Customer Service Advocate need a mix of technical skills and human skills.
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Step 3: View the best colleges and universities for Customer Service Advocate.