Description

JOB SUMMARY: 

This position is responsible for career/employment planning, job placement, program compliance and case management of customers. This position provides coaching to customers on program requirements, employment, vocational, educational, and job search. This position will provide individuals with on-going, comprehensive case management within the program parameters to enable the customer gain self-sufficient employment. The position will focus on their designated program as well as other assigned Special Projects or Programs. 

ESSENTIAL JOB FUNCTIONS: 

(The following duty statements are illustrative of the essential functions of the job and do not include non-essential or marginal duties that may be required. CareerSource Tampa Bay reserves the right to modify or change the duties or essential functions of this job at any time).

• Coordinate services to customers including the development, implementation and tracking of Career Plans, ITAs (Individualized Training Accounts), assessments, budgets and the tracking of progress by the customers.
• Ensure the applicant understands the parameters of the particular program offered.
• Develop an individualized career goal-oriented plan based on specific objectives and local program standard operating procedures to achieve the ultimate goal of stable, self- sufficient unsubsidized employment.
• Address all customer identified needs and barriers to gaining employment. Develop appropriate resolution plans and expected outcome achievement dates with customer. Provide referrals as needed through local partnering agencies through CSTB partner referral portal. 
• Coordinate the customer’s participation in program specific activities. Provide clear guidance and expectations of the program the customer is working in.
• Develop Individualized Training Accounts with customers, to include the development of a financial plan and budget matrix as needed.
• Provide or coordinate a comprehensive assessment of the customer’s strengths and needs. Review assessment and document customer employment and training suitability by using the results of the assessments provided. 
• Determine eligibility for funding, such as financial aid programs, PELL grants, student loans, scholarships.
• Provide consistent employment plan progress checks through a meaningful monthly contact with the customer. Make any appropriate modification to ensure that the objectives are achieved.
• Input data collection and update all progress in program designated data tracking system 
• Refer customers to recruiter for job placement as local policy and procedures dictate.
• Serve as an initial point of contact for walk-in applicants.
• Conduct orientation and various workshops for new and existing customers as needed.
• Maintain and submit program required reports as assigned for designated program.
• Duties may be assigned as deemed necessary. 

QUALIFICATIONS:

Minimum Education & Training: 

• Bachelors Arts/Science Degree in Human Services or related field from an accredited college or university
• One (1) year related experience OR combination of experience in a counseling/social services/job placement related/rehabilitation setting in various jobs in private industry and studies in the Human Services field can be substituted for the degree or a combination of an Associate of Arts/Science degree and experience in the above fields
• Florida Workforce Professional Certification Tier I required 
• Proficient in Microsoft suite (Outlook, Word etc.)

Requirements

JOB SPECIFICATIONS:

• Valid Florida’s Driver’s License.
• Ability to communicate effectively both orally and in writing.
• Knowledge of principles and procedures for providing customer and personal services.
• Knowledge of online job exchange systems and the use of keyword search engines and spidering technology.
• Knowledge of Federal & State laws and regulations relating to public employment services, the Workforce Investment Act, and other One-Stop Career Center programs incorporated through Florida’s Workforce Innovation Act of 2000.
• Ability to maintain effective working relationships with others.
• Ability to communicate effectively with people of all socioeconomic and situational backgrounds.
• Ability to provide optimal customer service, to include acting as the customers’ advocate, assuming a customer-centered approach.
• Knowledge of current standards for resumes and basic job requirements.
• Knowledge of the various programs that the company provides.
• Knowledge of community services including housing, food, and clothing. 
• Ability to determine the approach for completing tasks while following general guidelines.
• Ability to work in an environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.
• Ability to perform specific clerical or manual tasks including copying, maintaining files, or entering data.
• Ability to work in a responsive environment where co-workers or citizens bring problems that the incumbent must solve.
• Ability to determine individual benefit eligibility. 
• Bilingual in Spanish preferred.

PHYSICAL REQUIREMENTS: 

• Standing. Particularly for sustained periods of time.
• Mobility. Moving about to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• The worker is subject to both environmental conditions. Activities occur inside and outside.