Position Purpose:

The CST (Community Support Team) provides but is not limited to case management services, crisis intervention, skills training, documentation within the required time frame, individual counseling, medication monitoring, attends meetings, Q.I. and other duties that are necessary in order to meet the needs of the seriously mentally ill.

The Team Leader is responsible for the management and daily supervision of a clinical team. Duties include but are not limited to managing a case load, running groups, deemed point person for questions and problem solving. The team leader will also complete documentation within specified time frames, provide training, quality assurance, staff supervision, administration, and attend required meetings. 

Job Requirements:

Qualifications/Basic Job Requirements:

• Master’s degree in social work, sociology, psychology, counseling, or related field or RN with one year experience in mental health. QMHP required
• Prefer experience in supervising a team in a social service setting.
• Ability to motivate and problem solve with staff.
• Ability to work with persons from diverse backgrounds and personalities.
• Use effective crisis intervention approaches to reduce the impact of increased symptoms on the client and their care taker.
• Skills to adapt verbal and written communication to the language style of the client and their family.
• Ability to adequately assess and re-assess diagnosis, functional limitations and develop plan for reducing these limitations.
• Ability to coordinate services from a variety of community resources.
• Good keyboarding skills and understanding of Microsoft Office Suite, ability to learn new computer programs easily.
• Positive demeanor, empathetic and calm.
• Valid driver’s license

Essential Responsibilities:

1. Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned
2. Use available data to monitor effective team behavior in compliance with standards.
3. Provide staff feedback on performance via team meetings, monthly supervision and annual reviews. Provide more frequent individual feedback when needed
4. Participate as part of the management team providing support to the team and other departmental staff
5. Complete all necessary monthly and quarterly reports by appropriate time lines
6. Participate in the on-call system
7. Complete all clinical documentation based on all appropriate regulatory requirements and Rosecrance policy
8. Utilize variety of treatment concepts, evidence based practices and service modalities when providing care
9. Demonstrate an ability to identify an individual in crisis, reduce the impact of the crisis on the individual and their supports and determine appropriate disposition
10. Provide leadership by demonstrating self-motivation, seeking improved performance, problem solving while meeting the needs of the staff and consumer
11. Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law.
12. Deliver exceptional customer service consistently to every customer.
13. Serve as a role model and demonstrate positive guest relations in representing the agency.
14. Assume other related responsibilities as delegated by management.