Global Supplier Services (GSS) manages the procure-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments, and payments to suppliers.
Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.
As a Product Manager in GSS, you will play a significant role in
designing & delivering products
that help our firm work better, faster, and safer. You will be expected to prioritize the needs of our employees while understanding what will & will not work for our business. You will also be expected to be a great collaborator, influencing key partners across our firm to achieve the desired outcomes. And you will be
accountable for the performance of our products .
Job Responsibilities :
Establish a product vision based on the business priorities, user needs, and market trends to advance research and proposal efforts for a new guest services product
Map the strategic path forward in a product roadmap that strikes the proper balance between business value, user needs, and technology strategy; Evangelize this product roadmap to ensure transparency and buy-in from GSS business leaders and firmwide stakeholders
Build strong working relationships with UX Research & Design, Software Engineering, and Operations leads to define product direction and deliver on the roadmap
Define budget and resource allocation proposals with UX and Software Engineering and lead business case creation and socialization for investment needs
Define, track, and measure success of the product based upon Key Performance Indicators and Objectives and Key Results
Be the expert on your product users and their environments through developed empathy, create a holistic listening strategy to measure user sentiment (CSATs), and leverage emerging trends in customer support issues to drive prioritization
Be the expert on the product and able to answer the toughest questions about how it works
Own backlog management, use a prioritization framework to evaluate diverse features, and play the product owner role in scrum delivery framework decomposing features into discrete user stories
Lead prototyping efforts in partnership with UX to test designs with users prior to initiating build ensuring we build the right thing first
Prepare the organization for upcoming releases by managing UAT testing cycles, conducting demos and providing training
Raise awareness of proper processes to increase product adoption (publishing job aids, self-help guides, FAQs, in-app guidance, etc.) and publish content as appropriate via firmwide channels (firmwide help, intranet, etc.)
Required Qualifications, Skills and Capabilities:
3-5 years in software Product Management
Experience as Product Owner in SCRUM team
Development tracking tools (Confluence and JIRA)
Mock-up and prototyping tools (i.e. using Basalmiq, Sketch, Invision)
Understanding of design thinking techniques (empathize, define, ideate, prototype, and test)
Preferred Qualifications, Skills and Capabilities:
Comfortable presenting to a large crowd and lead a meeting with difficult participants, as well as explain something complex to a novice
Highly organized, and mission driven with the ability to self-manage
You know how to listen deeply and know where to explore deeper
Persuasive and know how to influence where you have no authority
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