Technical Engagement Network (TEN) Lab Manager

Location: Arlington, VA

Must have an Active Secret Security Clearance

Node is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services.

Node is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission.

Responsibilities:

- Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements.

- Support the implementation of new technologies and equipment in the lab environment.

- Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations.

- Advises and provides insight on development of lab standard operating procedures (SOPs) and policies.

- Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.

- Provide support for MacOS and iOS to users.

- Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.

- Monitor and respond to users on IT helpdesk channels and phone lines.

- Assist in the management of user accounts and resetting credentials.

- Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance

- Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security.

- Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur.

- Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.

Requirements

Required Skills:

- U.S. Citizenship

- Must have an active DoD Secret clearance, TS/SCI clearance is preferred.

- Must be able to obtain DHS Suitability.

- 2 years of directly relevant experience in IT Helpdesk support.

- 2 years MacOS and iOS experience.

- Must be able to work collaboratively across physical locations.

Desired Skills:

- Experience with writing technical procedures and standard operating procedures.

- Virtualization automation and optimization.

- Experience with multiple operating systems to include Linux/Unix.

Required Education:

BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree or HS Diploma and 4 years lab management or systems administration experience.

Desired Certifications:

- DoD 8140.01 IAT Level II

Company Overview:

Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.

Our Core Values help us in our mission. They include:

OUR CORE VALUES

Identifying the~RIGHT PEOPLE~and developing them to their full capabilities

Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner

We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence

Our mantra is “~Simple*Secure*Speed~” in the delivery of innovative services and solutions

Benefits

We are proud to offer competitive compensation and benefits packages to include:

• Medical
• Dental
• Vision
• Basic Life
• Long-Term Disability
• Health Saving Account
• 401K
• Three weeks of PTO
• 10 Paid Holidays
• Pre-Approved Online Training