• Provides greeter services and triage customers, providing first point of contact guest services by engaging every guest within minutes of arrival.
• Manages customer flow in the front office area and resource room/career computer center.
• Provides in person, electronic, and phone reception duties for all individuals contacting the office including potential clientele, employers, fund sources, and other interested parties.
• Provides one-on-one and group orientation to first time WorkSource clients and an overview all of available services, including programs and universal access services, computer software use, self-directed job search using the WorkSource Washington website, resume creation assistance, distributing customer pick-up items and hard copy information resources, phones and faxes.
• Connects guests with staff for scheduled meetings and attempt to connect guests when no prior meeting was scheduled.
• Performs a needs triage to determine the appropriate routing to reduce wait time, eliminate lines, and connect job seekers to value added services as quickly as possible.
• Provides guest services in the guest’s language of choice, either personally or by attaining the assistance of an interpreter.
• Ensures a high level of guest satisfaction by: suggesting guests complete guest survey cards and handling guest satisfaction issues, both compliments and concerns, in a timely manner (and seeking supervisory assistance as needed with guest concerns).
• Provides general administrative and clerical support functions to the program.

• Excellent customer service and time management capabilities.
• Proficient in MS Word, email, and ability to learn new software.
• Good working knowledge of office machine technology.
• Work well under pressure, meet multiple and conflicting deadlines.
• Demonstrate cooperative behavior with colleagues, supervisors, and customers at all times.

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable. 
• Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves. 
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity. 
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication. 
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.

• High School Diploma or GED.
• Minimum of one year of experience in workforce development or customer service.
• Basic level use of: Microsoft Word, Excel, PowerPoint, and Outlook, LinkedIn, and other business-related networking applications, as appropriate.
• Demonstrated ability to effectively communicate verbally and in writing with internal and external organizations in a way that conveys a positive, helpful image.
• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.

• A Bachelor’s Degree in: Business Administration, Human Resources, Social Work, Communication, Personnel Management, Sociology, Guidance/Counseling, Public Administration, Education, Workforce Development, Psychology, Sociology, or Social Services’ related field.
• Certified Workforce Development Professional (CWDP) credential a plus
• Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty etc.

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 13 Paid Holidays, including Floating Holiday and Birthday Holiday
• Cell Phone Reimbursement Allowance, Internet Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

Job:Guest Resource Specialist - Vancouver WA
Primary Location: WorkSource of SW WashingtonSalary: Full salary range is $47,000-66,000 annually. Most starting salaries are near the base of range, DOE.Recruitment Closing Date: Until filled- The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.