AVP, Financial Center Manager

Job Function:

Develops, manages and leads effective consumer sales and service team; coordinates the overall operations of a financial center. Successful FCMs are enthusiastic about delivering excellent customer service and operating a financial center consistent with the banks policies and procedures. FCMs expand client relationships, leads a team to achieve individual, group and regional goals. 

Essential Duties and Responsibilities:

• Demonstrates commitment, dependability and respect for the team with attendance, punctuality, and agreed-upon schedule of availability.
• Projects a professional image in dress, manner, communication and focus.

• Recruitment, development and coaching an effective consumer banking team that is focused on expanding customer relationships and exceeding customer service expectations.
• Responsible for the effective day-to-day operations, and growth of the Financial Center; works with the team to develop and implement individual/team sales and service goals.
• Monitors team performance and goals; gives ongoing coaching and feedback (scorecards) and conducts performance evaluations.
• Follows a schedule of sales and service management routines.
• Documents and administers promotions, transfers, disciplinary actions, salary changes and terminations.
• Manages the relationships with other business partners. Collaborate with partners to meet referrals/sales goals. Actively participates with partners in business development calls.
• Implements and maintains prescribed security controls while managing within the framework of the banks, policies and procedures.
• Oversee security controls as established within the banks, policies and procedures.
• May be asked to participate and represent Country Club Bank in various community and civic activities.
• Other tasks as assigned.

Job Qualifications / Preferred Skills and Abilities:

• Education: College degree preferred or related experience
• Experience: Prefer related bank management or retail management experience. 
• Professional written and verbal communication skills
• Exhibit and maintain high degree of professionalism
• Maintain high degree of confidentiality and integrity
• Strong time management skills
• Displays leadership qualities
• Attention to detail
• Demonstrates computer literacy
• Proactive sales and service skills including outbound calls to customers
• High emotional intelligence
• Ability to communicate effectively and professionally at all levels of the organization
• Solid knowledge of banking, bank products as well as compliance and regulatory requirements
• High emotional intelligence
• Must possess exceptional management and leadership abilities including planning and goal setting
• Must have a strong sales and coaching orientation.
• MUST possess a “can do” customer-service attitude/philosophy
• Detailed knowledge of consumer banking products and compliance

Financial Center hours: 8:30am – 530pm; Mon. – Fri.; 9:00am – 12:00pm Saturdays. Hours will be set based upon staffing needs of Financial Center. Associate availability should be 8:00am to 6:00pm Mon. – Fri. and 8:15am to 12:15pm Saturdays.