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The Receptionist / Dental Clerk is primarily responsible for front desk operations that support the activities of the dental office (documentation, collections, insurance, eligibility, supplies), administrative support, client scheduling, and client reception.
Essential Job Responsibilities
Administrative Duties
Routes clients to the appropriate areas within the agency for services.
Answers phones, checks and returns voice messages in a timely manner.
Checks-in patients for dental / clinical visits.
Performs patient-reminder phone calls for scheduled appointments on a daily basis.
Assists patients in the completion of medical / dental intake documentation.
Register new patients with appropriate documentation and ensure eligibility criteria for dental services.
Responds to correspondence via email and faxes in a timely manner.
Conducts inventory of all office supplies (i.e. charts, toner, paper) and ensures office is fully stocked.
Monitors the front area lobby and keeps it clean and safe at all times.
Ensures patient documentation is fully completed to satisfy data management system requirements.
Ensures proper documentation (i.e. labs, referrals, valid ID) are in the patient's records.
Ensures patients records are fully secured at all times.(HIPAA compliance).
Notifies management of licenses, policies, procedures and agency's forms updates and / or renewals.
Assist with the coordination of oral healthcare services on behalf of the patients.
Fiscal Duties
Collects co-payments, deductibles and other fees for servicesin the form of cash, checks and credit card.
Records daily cash collections on Daily Transaction Log and submits to management.
Records service deliveries in agency data system (NexGen - as appropriate).
Verifies patient insurance carrier including Ryan White prior to each visit for eligibility of services.
Records patient's information and service deliveries in Health Center data systems (i.e. Casewatch, NextGen, Provide Enterprise and Intergy).
Quality Assurance / Compliance
Ensures dental clinic (including staff, volunteers) operations fully comply with Agency and HIPAA requirements.
Reviews patient's records on a monthly basis for quality assurance compliance.
Ensures that online trainings are current as required (UltiPro and other trainings).
Assists manager in the training of new staff (peers).
Participates in agency developmental activities as requested.
Other duties as assigned.
Culture of Service : 3Cs
Compassion
Competency
Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Commitment
Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP).
Contact Responsibility
The responsibility for external and internal contacts is constant and critical.
Physical Requirements
This work requires the following physical and sensory activities : constant sitting, hearing / visual acuity, talking in person and on the phone.
Frequent walking, standing, sitting and bending. Work is performed in office and laboratory setting. Minor heavy lifting.
Other
Participates in health center developmental activities as requested.
Other duties as assigned.
Last updated : 2024-04-23
Full Time
Ancillary Healthcare
$35k-41k (estimate)
04/25/2024
07/23/2024
care-resources.org
GRAND RAPIDS, MI
50 - 100
1942
Private
JACQUELINE KEESTRA
$10M - $50M
Ancillary Healthcare
The job skills required for Dental receptionist include Scheduling, HIPAA, Commitment, Initiative, Administrative Support, Eye Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Dental receptionist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dental receptionist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dental receptionist positions, which can be used as a reference in future career path planning. As a Dental receptionist, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dental receptionist. You can explore the career advancement for a Dental receptionist below and select your interested title to get hiring information.
If you are interested in becoming a Dental Receptionist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dental Receptionist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dental Receptionist job description and responsibilities
Dental receptionists may also receive business calls which will usually be forwarded to the practice manager or dentist.
02/15/2022: Raleigh, NC
Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.
01/04/2022: Newark, NJ
Dental Receptionist ensures patients have a positive experience from scheduling to arrival to departure and works to ensure every visit exceeds patients’ expectations.
02/11/2022: San Diego, CA
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
12/21/2021: Jamestown, NY
Dental receptionists are responsible for the scheduling, rescheduling, or canceling of patients’ dental appointments as required.
02/05/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dental Receptionist jobs
A successful dental receptionist helps ensure that a dental office works efficiently while providing a professional, friendly point of communication for patients and associates.
02/24/2022: Knoxville, TN
For a dental receptionist to be successful, they must be organized and effectively communicate with dental staff and patients.
02/21/2022: Clearwater, FL
When applying for jobs, dental receptionist candidates should demonstrate competence with Microsoft Office software (Word and Excel).
02/16/2022: Anchorage, AK
Dental receptionists need to have some level of knowledge about dental terminology and patient billing codes.
02/27/2022: Santa Fe, NM
Additionally, according to Work BC, receptionists need to ensure they have active listening skills, reliable reading perception and strong writing skills, these are parts of the necessary communication skills.
01/02/2022: Philadelphia, PA
Step 3: View the best colleges and universities for Dental Receptionist.