SUMMARY: The CaseManager provides direct case management services whileengaging persons experiencing homelessness with appropriate concern for their social, mental health, substance abuse, and medical concerns to promote client stability and empower them to reach their fullest potential.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Completes intakes for new clients and orients them to the program and shelter rules/regulations.
• Review logbooks at the start of each shift to ensure that all clients’ follow-ups are conducted as required.
• Participates as part of a team and regularly collaborates with multidisciplinary staff to monitor clients’ progress.
• Develops a comprehensive psychosocial assessment to fully identify and address the client’s needs.
• Collaborates with internal staff to monitor clients’ medication compliance and address episodes of non-adherence.
• Establishes an individualized intervention/treatment plan or strategy to promote identified goals
• Advocates for individual clients around entitlements and services
• Provides case management, including individual counseling, crisis intervention, conflict resolution, advocacy, psychoeducation, coordination of services, and appropriate follow-up on all referrals.
• Uses motivational interviewing and seeks safety modalities to counsel clients to improve overall effectiveness.
• Encourages and provides ongoing support so that each client might assume an active role in his or her own treatment plan to the maximum extent possible
• Facilitates clinical, educational, supportive and/or recreation groups to address problem areas that clients experience in working towards independent living.
• Maintains required documentation in case records, in written and computer database (SCIMS, AWARDS) and updates client records in accordance with governmental and agency policy
• Completes Housing applications (both written, and computer-generated) for clients based on their individual needs and functioning
• Facilitates and assists with clients' transfers into independent living.
• Participates in weekly case conferences with both internal departments and external providers
• Participates in regular supervision, team meetings, case conferences and staff training.
• Maintains a flexible schedule including evening and weekend shifts.
• Performs other duties as it relates to case management.

JOB QUALIFICATIONS:

Educational Requirements:

• Bachelor’s degree in social work, Psychology, Counseling or another related field required

Experience:

• Three (3) to five (5) years of case management experience with the homeless, mentally ill, substance abuse and/or low-income populations preferred

Skills Set:

• Strong relationship-building skills required
• Ability to work independently but know when to raise issues with the supervisor.
• Excellent organizational and time management skills necessary
• Ability to effectively multi-task and follow up on a timely basis
• Strong PC skills required including Microsoft Office.

Languages:

• Bilingual in English and Spanish strongly preferred.