Description

Care and Share exists to ensure that the one in nine Southern Coloradans at risk of hunger have access to healthy and nutritious food to thrive. We know that children without adequate access to food cannot develop successfully, families cannot plan for their future, and seniors find it more difficult to remain independent.

At Care and Share Food Bank, we change lives one meal at a time. It's more than a job title. When you join our team, you contribute to a cause you believe in and help us transform lives for the better.

Position Summary:

This position's main responsibility is to work with potential Supplemental Nutrition Assistance Program (SNAP) participants to complete applications. Helps people who may be unfamiliar with the program, the application process, or cannot complete the application alone. Provides timely individualized assistance by phone or in person. Educates the public about SNAP and the support that Care and Share provides, as well as other community resources.

This is a grant-funded position and is subject to annual appropriation.

Duties and Responsibilities:

• Assists potential program participants over the phone or in person by submitting accurate SNAP applications. Provides information, answers questions, and discusses next steps.
• Audits Care and Share's database regularly to ensure all relevant applicant data has been captured. Inputs data into the database as needed.
• Reaches out to community members and partners to expand awareness. Works with the SNAP Manager to create partnerships with other community organizations. Attends community events, fairs, and forums to provide SNAP application assistance.
• Assists the SNAP Manager with Care and Share's SNAP Ambassador program by training community volunteers and answering questions as needed.
• Fields public phone calls, emails, and texts; responds to inquiries promptly. Provides information about SNAP, Care and Share, and other community resources.
• Maintains knowledge of SNAP policy and procedure to provide accurate information and quality assistance to potential program participants.
• Collaborates with stakeholders regularly, including the State of Colorado and Feeding America, to provide feedback and suggestions for program improvement.

Requirements

Required Skills/Abilities:

• Proficient in MS Office Suite (Outlook, Word, Excel, Teams)
• Proficient with various video conference software
• Excellent customer service skills
• Excellent interpersonal relationship skills
• Excellent communication skills
• Ability to maintain boundaries while showing empathy
• Self-motivated
• Ability to help people experiencing crises
• Bilingual in Spanish/English preferred

Education and Experience:

• 3 years of customer service experience, including over-the-phone work
• Experience de-escalating customers/clients
• Experience working with a diverse population
• Experience working with people in crisis

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds occasionally.

Travel Requirements:

• Must have valid driver's license, reliable vehicle, and automobile insurance that meets Colorado’s minimum standards.
• Frequent travel throughout Colorado is required.

Note: Job descriptions are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Additional Information:

• Pay: $17-$18 per hour

• Benefits Include: Medical, Dental, Vision, Life/Disability Insurance, PTO, 401k match

Care and Share is dedicated to the principles of equal employment opportunity. We strive to attract and retain diverse talent and foster an environment where the unique skills, capabilities, viewpoints, and dissenting opinions of all employees are valued – enhancing empathy creativity, and innovation. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law.