Job Title: Medical Assistant and Front Desk Receptionist

Work Locations: Independence Foot & Ankle currently operates in these 4 locations: Blue Bell, Feasterville, Lansdale and Sellersville. This position will primarily work in Lansdale, Feasterville and Blue Bell however, availability to work at other locations will be required as needed.

Classification: Full-Time, Non-Exempt, 40 hours per week

General Hours: Monday thru Friday (7:45 AM – 5:00 PM) however, this position is involved with direct patient care or Front Desk/Reception Duties, which necessitates staying until the last patient is seen.

Front Desk/Reception Duties:

▪ Welcomes patients and visitors in person or on the telephone.

▪ Optimizes patents’ satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.

▪ Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays; comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area. 

▪ Ensures availability of treatment information by compiling and confirming patient records and verifying insurance eligibility.

▪ Maintains patient accounts by obtaining, recording, and updating personal and financial information.

▪ Protects patients’ rights by maintaining the confidentiality of personal and financial information.

▪ Contributes to team effort by accomplishing related results as needed. Example: salting steps in inclement weather, collecting the mail, cleaning up the waiting room and other administrative tasks as assigned. 

Certified Medical Assistant Duties:

▪ Maintaining patient medical records

▪ Preparing patients for examination, taking vitals for each patient, and recording results in the chart

▪ Assisting the physician during exams and taking patient x-rays.

▪ Taking shoe measurements and changing dressings as directed

▪ Collecting and preparing laboratory specimens

▪ Preparing and administering medications as directed by a physician.

▪ Preparing the treatments rooms before and after patients

▪ Restocking supplies and sanitizing equipment and tools

▪ Maintain compliance with all company policies and procedures

Education and/or Work Experience Requirements:

▪ The ideal candidate has at least 2 years of experience working within a medical practice, has fantastic customer service skills and is computer savvy.

▪ Experience with ModMed, AthenaHealth or other EHR systems, NaviNet and third-party payers a plus.

▪ Comfortable multi-tasking and providing excellent phone and in-person patient services.

▪ Must be a team player and detail oriented.

Interested candidates should respond with their resume as a PDF and references to Dwilliams@independencefootandankle.com. Independence Foot & Ankle Associates, LLC does not discriminate in its hiring practices. We are an equal opportunity employer.