Position Summary

Carboline is seeking a Customer Service Representative, located at their facility in Concord, Ontario. This is a full time in-office position that is responsible for order cycle starting with the placement of the order, coordination of manufacturing the product, and shipment through billing. A Customer Service Representative will speak with customers and our sales team over the phone and through email requiring great communication skills, an ability to learn complex order systems, and a team orientated personality.

Minimum Requirements

High School Degree or equivalent, 2-year Business degree or 1-5 years Customer Service experience.

Essential Functions

• Answer a high volume of phone calls.
• Input orders with correct price, discounts, commission splits, rate special requirements, products, point of manufacture, sales division, project, market, routing, and freight terms.
• Use selling skills to upgrade orders, substitute products, turn inquiries into orders and introduce new products.
• Maintain existing customer base through proper servicing and complaint handling skills.
• Work with customer service manager to initiate expediting and improved schedule dates
• Coordinate the manufacturing point, scheduling, shipment and delivery of product. Prioritize and negotiate product availability with the expeditor.
• Advise sales management and field sales representatives of customer perception in terms of the company’s service level.
• Understand and follow policy guidelines relative to stock orders, no-charge orders, special charges, quality compliance, credit, freight recovery, commission levels and commission splits.
• Follow up daily on order status and notify customers or sales reps of any changes. Work with production management and expediting to meet customer requirements.
• Work closely with Regional Managers on pertinent regional service and support issues, account development, sales training, inventory availability, etc.
• Recommend and communicate stock levels/changes due to the direction of the sales team to the Supply Chain Manager.
• Provide backup for the whole Customer Service Department.
• Handle special assignments as needed.
• Committed to the Company’s safety and quality programs.

Who We Are:

Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world.

If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.

What We Offer:

We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

“In order to be the best, we must hire the best”