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Account Manager
$87k-118k (estimate)
Full Time | Durable Manufacturing 10 Months Ago
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Car Keys Express is Hiring an Account Manager Near Estero, FL

RISING GIANT IN AUTOMOTIVE INDUSTRY SEEKS AN ON-SITE ACCOUNT MANAGER
We’re a successful fast growing company based in Louisville, Kentucky. We’re growing rapidly, undergoing a national expansion. In the past five years, we’ve grown from 60 employees to over 400. We’ve averaged 50% revenue growth each year over the past 8 years. We’re looking for an experienced Account Manager to help play an important part in our growth.
Purpose:
Operates as the main point-of-contact for a high level account for any needs and concerns in order to build stronger customer relationships.
Summary:
The Account Manager acts as the main point-of-contact of their assigned account and keeps key stakeholders of the account satisfied by partnering with the operations and sales teams to report data, provide high-quality customer service, and continually problem solve.
Duties Critical to Success:
  • Handle inquiries and requests from customers and address their needs
  • Collect and analyze data concerning consumer behavior to understand changing needs
  • Developing and implementing new policies and Standard Operating Procedures based on customer feedback
  • Act as an advocate for customer
  • Provide guidance and support for operations and sales support teams
  • Determining system improvements
  • Identify new locations and partner with RSMs and AMs to generate incremental revenue
  • Elevate issues timely to leadership with recommended actions and timelines
  • Manage all reports and dashboard from internal teams and customer
  • Lead customer meetings providing agenda and summarizing actions and timelines
  • Utilize Basecamp regularly to report progress on assigned responsibilities
Knowledge, Skills and Abilities Critical to Success:
  • Strong business acumen
  • Presents themselves in a professional manner
  • Ability to prioritize and organize effectively
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to work cross functionally
  • Ability to make decisions and solve problems while working under pressure
  • Analytical nature
  • Strong attention to detail
Deliverables:
  • Consistent positive feedback from customer
  • Fulfillment of orders completed within the designated Service Level Agreement
  • Communicate customer feedback, needs and issues
  • Projects managed effectively and timelines met
  • Consistent growth of new locations
  • Achieve budgeted sales goals
Relations to supervisory and subordinating roles within the company:
Immediate Supervisor: Strategic Account Manager
Direct Reports: None
Job specifications, standards, and requirements:
  • Bachelor’s Degree in Business, Marketing, or related discipline
  • 3 years’ experience in a project manager or account manager role
  • Strong organization and prioritization skills
  • Ability to work well in a fast-paced, collaborative environment
  • Excellent analytical, communication and presentation skills
  • Will report on-site daily to Hertz corporate office (Estero, FL)
  • Travel to corporate headquarters in Louisville, Kentucky as needed (likely 5%)
Compensation:
Pay for this position includes a $65,000 base plus up to a 10% bonus.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$87k-118k (estimate)

POST DATE

07/10/2023

EXPIRATION DATE

05/14/2024

WEBSITE

carkeysexpress.com

HEADQUARTERS

LOUISVILLE, KY

SIZE

200 - 500

FOUNDED

2002

CEO

MARK LANWEHR

REVENUE

$50M - $200M

INDUSTRY

Durable Manufacturing

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About Car Keys Express

Car Keys Express (DBA Car Care Express, parent company iKeyless LLC) is a global leader in discount, automotive key replacement for businesses and consumers. We invented the world's first Universal Car Remote and Universal Car Keys, and we're the only company to manufacture a full line of aftermarket versions of modern car keys, like remote keys and smart keys. We offer a complete line of retail-friendly solutions to allow retailers to build a key replacement program or enhance an existing program. Founded in 2002, Car Keys Express is continually recognized for excellence in the industry, winn...ing Inc. Magazines, Inc. 5000 in 2016, 2017, 2018, 2019 and 2020, AAPEX "Best New Product" Award in 2015 and 2019, Ernst and Young Entrepreneur of the Year in 2017, and EnterpriseCorps FAST Innovation Award Winner in 2017, among others. Our vision Our vision is to be the worlds most successful and important key replacement company. We picture a world where replacing car keys is affordable and convenient for anyone, anywhere. Our mission Were driven to provide the most comprehensive, affordable, and high-quality automotive key replacement and mobile reconditioning solutions in the world. Were committed to the highest quality customer service, delivered with a sense of warmth, friendliness, individual pride, and company spirit. We measure ourselves by our clients satisfaction. We seek a diverse group of employees and work to bring them inspiration and the benefits of innovation. We promote and display the highest ethical standards with our clients and our fellow employees. We operate our vehicles with the highest regard to the safety of our fellow neighbors in the communities where we live and serve. We preserve and promote positive contributions to our communities through supporting charitable work locally and globally. View open positions: CarKeysExpress.com/careers More
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