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**Automotive Service Manager**
Employee: Regular : Full time
Location: Charlotte , NC
Team: Retail
: 2021_11120
Zip Code: 28212
Posted Date: 2021-05-07 13:00:00
**Job Description**
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. **Company Overview**
Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. **Responsibilities**
* Assign and schedule work duties to auto service staff according to individual skill level
* Serving all automotive service needs of customers
* Oversee the hiring and training of an effective auto service team
* Ensuring high teammate retention
* Maintain compliance with quality standards
* Developing customer satisfaction and retention
**Qualifications**
**Minimum Qualifications *Required:***
* High School Diploma or equivalent
* 4 years of auto service technical experience
* 1 year of service manager or service writer experience
Problem solving customer complaints
Aptitude to manage inventory, scheduling, equipment maintenance, etc.
* Capacity to lead and coach others
Teammate and customer/communication skills
Ability to recruit and select technicians and general service teammates successfully according to store requirements
* Willingness to continue education and remain current in automotive repair issues
* Must have completed all the current and required BSRO store education courses & modules required for this position.
* Must have valid automotive drivers license at all times in order to test drive customers vehicles
***Preferred:***
* 2-year degree or equivalent
**Employee Type**
Regular : Full time
Full Time
$71k-99k (estimate)
05/07/2024
05/20/2024
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Automotive service manager may appoint a mechanic to be a front line supervisor.
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An automotive service manager coordinates activities of auto personnel, conducts research and testing procedures on effective auto equipment maintenance, and ensures the customer’s vehicle complies with environmental laws and government regulations.
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Aspiring Automotive Service Managers should learn more about the mechanics of automobiles by taking autobody classes.
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Automotive Service Managers may need to occasionally stay late to oversee the completion of repairs and avoid adding to a backlog of tasks the following day.
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Automotive Service Managers oversee the service department at auto dealerships and body shops.
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The automotive service manager should be a person that can concentrate on a number of different things simultaneously.
01/29/2022: La Crosse, WI
an automotive service manager juggles two roles at once.
02/18/2022: Albany, NY
Exceptional knowledge of resolving automotive problems.
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Service advisors need to understand mechanic’s recommendations.
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Technical expertise and a deep knowledge of automotive systems and mechanisms are requirements for this position.
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