Bilingual Guest Support Specialist – Full Time

The Province of St. Joseph of the Capuchin Order

Capuchin Soup Kitchen - Services Center

Inspired by the gospel of Jesus and the example of Francis of Assisi, the Capuchin friars of the

Province of St. Joseph, together with our partners in ministry, prayerfully build sister-

brotherhood in the world. We attend simply and directly to the spiritual and other basic human

needs, especially those of the poor and disenfranchised, promoting justice for all.

The Guest Support Specialist assists guests with food and clothing by rotating between working

at the front desk and receiving guests during intake. This position is responsible for ensuring that

guests have access to and receive appropriate amounts of needed items and are received with

hospitality

Essential Duties include:

• Demonstrate, exemplify and support the Capuchin Charism and Provincial Mission,

• When working at the Front Desk, act as the initial contact between guests and the

• Welcome each guest in a professional and courteous manner

• Answer the phone and respond to the immediate need, or direct to the appropriate

• Check in guests for scheduled appointment and ensures they are received in a timely

• Schedule Services Center appointments for guests

• Interview guests to determine eligibility and inform them of guidelines for services

• Refer guests for CSK services or outside agencies when necessary

• Refer guests to Case Manager based on identified needs

• Document all guest services and referrals in database

• May assist in other areas of Services Center to support our guests with hospitality

• Comply with Province and ministry policies, procedures, guidelines and standards.

• Qualifications: High School diploma or GED; Fluent in Spanish; 2 years of experience

effective communication, problem solving, interpersonal, organizational, Microsoft

Office and data entry skills, ability to travel locally and ability to lift up to 20 pounds, use

or learn multiline phone system, able to be welcoming and professional

Hours are 5 days a week, 8:30am – 4:30pm, 40 hours/week

Interested candidates can apply in any of the follow ways:

1. Pick up an application at the Meldrum Soup Kitchen site.

Submit letter of interest and resume to:

2. employment@thecapuchins.org Include Guest Support Specialist in the subject line.

3. Attention: Human Resources

Pantry/Clothing Worker

The Province of St. Joseph of the Capuchin Order

4390 Conner

Detroit, Michigan 48215