Job Title: Street Outreach Case Manager (Full Time, Non-Exempt)

Hiring Rate: $21.00 per hour

Job Summary: The Street Outreach Case Manager is responsible for coordinating and/or providing services directed at empowering youth at-risk of, couch surfing, or experiencing street homelessness to cope with and resolve the problems that have led to their crisis. The primary goal for the Case Manager will be to help youth safely exit the streets and enter into a supportive and positive living situation, which can include emergency shelter, transitional living situation, foster care, living with other family members.

The position is responsible for providing youth with case management and support to cope with physical, medical, social, financial, and psychosocial needs. This includes screening and interviewing potential clients, developing action plans and goals with client, connecting client with additional resources including training, education, healthcare, and financial, assisting client with problem solving, providing support and encouragement and monitoring client success. Whenever possible, the Case Manager shall work toward reuniting youth with their families and shall encourage youth and their families to resolve differences. If the youth's home is not an option, the goal is to assist the youth in his or her transition into an alternative placement.

In general, this responsibility includes but is not limited to: preparing individual service plans, assisting youth in achieving goals and objectives, scheduling appointments for services, making and coordinating referrals, providing transportation to and from appointments, help youth to assess their strengths and weaknesses, advocating for youth to ensure services and resources are accessible and provided, and evaluating the delivery of services within the scope outlined by CAPTAIN CHS policies and procedures.

Duties and Responsibilities:

• Complete and document 40 hours of training annually.
• Complete 2-3 street outreach shifts by putting up 10 flyers per shift in designated cities
• Transport youth when necessary to (job, Medical appointments, Department of Social Services, emergency shelters.)
• Attend weekly program staff meetings with the Street Outreach Program Manager and Street Outreach Worker. Facilitate and coordinate weekly case review meetings. Attend monthly CAPTAIN Staff meetings.
• Interview youth at the point of referral, i.e., at school, probation, court, counselor's office, telephone, on the street, and determine appropriateness of the youth for case management. Complete intake process, develop individual service plans, and assist youth in setting long and short-term goals.
• Coordinate and integrate community support services with youth. Encourage youth to take ownership in meeting their needs. Regularly assess the youth’s progress against the agreed upon service plan and make adjustments as needed with youth’s input.
• Identify community support services with the youth, taking into account their sexual orientation, cultural, ethnic, religious and family backgrounds. Coordinate and maintain outreach services with other human service agencies. Collaborate and network with community resources on a regular basis.
• Coordinate and maintain contact with youth in shelter to aid with case management coordination. Maintain regular contact with shelter case managers and housing managers in regard to youth’s behavior and actions while in shelter.
• Maintain and complete accurate records of all youth served. Maintain accurate and up to date entries on all databases, including case notes and client numbers. Maintain accurate records of all services provided to youth and maintain a case file for each youth. Maintain accurate records for internal reports.
• Manage the discharge plan including development of an individualized care plan with the youth.
• Advocate for the youth to ensure their needs are being met through access to entitlement programs, vocational/educational opportunities and housing needs.
• Link youth with community resources and activities during weekends, school breaks and summer.
• Develop safety plans, as well as exit strategies for youth in an immediate housing crisis.
• Other duties as assigned by Street Outreach Program Manager.

Qualifications:

· Bachelor's degree from an accredited college or university with two years’ experience in the field of human services. Case Management experience is preferred.

· Must possess a valid Driver's License, acceptable driving record for agency insurance, and provide evidence of appropriate vehicle insurance coverage.

· Successful SCR, SEL and background check.

Skills Required:

· Must possess excellent organizational and interpersonal skills and demonstrate flexibility and initiative.

· Ability to work collaboratively with a multi-disciplinary team.

· Knowledge of community resources.

· Positive Image for CAPTAIN and a dedicated client skill builder.

· Some computer experience required.

Telecommuting and Remote Work: Generally, work from home is not a viable option as this position requires significant in person case management responsibilities, interactions with staff, community partners, volunteers, and the public. Working from home will be considered in unusual circumstances and only when the Street Outreach Program Manager is available to assume in-person responsibilities.

Employer Disclaimer:

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their direct supervisor.

This job description does not create an employment contract, implied or other than as “at Will” employment relationship.

CAPTAIN CHS is proud to be an Equal Opportunity Employer (EOE).

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 37.50 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• On call

People with a criminal record are encouraged to apply

License/Certification:

• Driver's License (Required)

Work Location: In person