Job Title: Community Assistant

Reports To: Assistant General Manager

Compensation: $15.00 per hour. This position is only eligible for sick leave benefits

Location: Walker Avenue Apartments at University of Maryland of Baltimore County

FLSA Status: Non-Exempt

Summary:

The Community Assistant reports directly to the Assistant General Manager and accepts instructions from the Licensing Coordinator and Administrative Assistant. Overall responsibilities include contributing to a high-quality living experience for our Walker Avenue Apartments (“Walker”) residents by complementing the academic goals and personal growth of the students via excellent customer service and responsiveness.

Essential Duties and Responsibilities:

Performance Development

• Attend all CA training sessions and weekly meetings  
• Attend individual meetings with supervisor as requested 
• Utilize resources that enhance the personal, team, and residential development 
• Submit performance self-appraisal 

Foster and promote a sense of community and responsibility

• Develop and maintain a positive working relationship with residents, visitors, Management Office staff, Residential Life staff, and University staff.
• Regularly clarify University Code of Conduct, Residential Life’s Rights and Responsibilities Guide, Walker License, and Walker Rules and Regulations, policies (including payment collection), and procedures to all residents.
• Encourage residents to take responsibility for their individual account and what happens in their community. 
• Actively promote Walker to prospective residents in order to support occupancy goals 

Observe, assess, and appropriately identify the needs of residents

• Utilize appropriate communication and listening skills to maximize the effectiveness of outreach efforts
• Act as a referral agent for students desiring or needing professional assistance
• Be knowledgeable about campus resources  
• Maintain confidentiality 
• Be familiar with apartment policy and guidelines of the conditions of the complex 
• Work with their supervisor on coordinating Walker Avenue Apartments events 
• Support Capstone on Campus Management activities 

Demonstrate appreciation for and compliance with Residential Life Principles and Student Affairs Philosophies

• Residential Life Principles  
  • Create a Just and Supportive Community 
  • Seek to Understand and Honor Others 
  • Foster a Community of Learning 
  • Engage in the UMBC Experience 
• Maintain and emphasize the importance of an academic environment in the community. 
• As a representative of the Management Office, behavior must be exemplary and within the acceptable parameters described by the License Rules and Regulations, UMBC’s Code of Student Conduct, and Residential Life’s Rights and Responsibilities Guide (students placed on probation by the University and/or Residential Life will be terminated). 

Administrative Responsibilities

• Perform all shift responsibilities, including but not limited to:
  • Perform receptionist duties  (interpersonal, telephone) 
  • Conduct key audits (for lockout keys, unreturned keys, etc) 
  • Forward voicemail and/or email communications to the appropriate staff member 
  • Receive and distribute packages to residents (utilizing notice and sign-out methods) 
  • Receive rental payments (using designated methods) 
  • Observe closing instructions at end of shifts 
  • Assist with license signing processes (and related documentation) 
  • Submit work orders via the Resident Portal 
  • Instruct residents on how to utilize the Resident Portal 
  • Maintain and utilize company provided payroll software to clock-in at the beginning of shifts and clock-out at end of shifts 
• Be present for Check- in(s) at the beginnings of license periods (June, August, January) and perform related duties accordingly 
• Ensure that necessary forms and reports are completed accurately and submitted on time 
• Perform any additional functions as assigned by their supervisor 

Time Commitment

• Participate in all staff meetings  
• Evening and weekend shifts are required; weekday 9:00-5:00pm shifts are not guaranteed 
• Attend all shifts as scheduled, or arrange for a reliable shift replacement 
• Hours are available during Thanksgiving, Winter, and Spring Breaks 

Special Projects

• Filing of resident files (past and present) 
• Filing of invoices 
• Correspondences (collating letters, stuffing envelopes, labeling envelopes); delivery in person or via the campus mailbox 
• Posting of fliers and signage 
• Room inspections during ‘turn’ periods 
• Other initiatives as needs are identified 

Community Safety

• Report unusual activity to UMBC Campus Police
• Contact the RA on duty if a student requests to  
• Understand how to interpret the Professional Duty schedule for Walker and whom to contact 
• Observe and report safety concerns to the appropriate resource 
• Closely monitor office key(s) and never loan keys to anyone 
• Prevent non-employee access beyond the reception desk unless escorted by a professional staff member 
• Always secure identification and/or payments 
• Always ensure the electronic key box is closed (never give out access code) 
• For unexpected weather closings, may be asked to work during business hours to support operations 

Compensation

Hourly wage is $15.00 per hour Number of hours worked per week is determined by supervisor, and may fluctuate according to needs of the site (i.e. openings, closings, 'turn' periods, license signing, etc).

Dress Code

Attire appropriate to an office setting or staff uniform must be worn at all times during work shifts.

Qualifications

To perform this job successfully, an individual must be able to perform each essential task/duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma.
• Enrolled as a current University of Maryland Baltimore County student in good academic standing at the time of application and throughout employment term.
• Ability to lift up to 30lbs and navigate up and down stairs.
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Be comfortable working in Excel, Microsoft Word, and other office programs as necessary. 
• Professional and courteous in dealing with residents.  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs, and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.