Job Description
Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents and ensuring children receive the support they need and deserve.
Child Support Technicians (CSTs) perform case initiation, docket coordination, legal support, or other Child Support Program technical support and assistance work. CSTs may assist in training others and provide a high level of customer service at all times. CSTs gain valuable legal support experience and are part of a collegial team dedicated to supporting Texas children and families.
Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large state agency making a positive difference in the lives of Texans.
Opens cases on the Texas Child Support Enforcement System (TXCSES); checks for duplicate cases, assesses cases to determine case type, validity and completeness of information; requests missing information or documents; forwards cases to the appropriate Child Support Officer (CSO)
Prepares cases for court, which may include filing pleadings, setting cases on docket, monitoring service, and attending court as needed.
Coordinates, schedules, and monitors paternity tests; processes and distributes test results
May serve as a Notary Public
Enters, retrieves, and updates child support case information on TXCSES
Monitors TXCSES and other computer databases to identify new or updated locate information
Verifies locate and employment information using all available sources
Performs money-handling duties to process child support payments
Prepares routine or periodic reports
Researches court orders
Responds to routine telephone inquiries concerning child support cases
Opens, sorts, and distributes incoming mail and documents
Assists with conducting seminars and interviewing custodial parents to gather additional information about absent parents
Assists in training staff
Scan and index documents
Review and maintain child support virtual files for accuracy in the Enterprise Content management (ECM) repository
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications:
Education: Graduation from high school or equivalent
Education: Completion of two years (sixty credit hours) from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, complex clerical, customer service, secretarial.
Experience: Two (2) years of full-time experience working in the following (or closely related) fields: Child Support Program, complex clerical, customer service, secretarial.
Skill in using a computer for word processing and data entry/retrieval
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
Typing at 40 words per minute (typing test is required at time of interview)
PREFERRED QUALIFICATIONS
Skills: Proper use of punctuation, sentence structure, grammar, and spelling
Other Language: Ability to proficiently read, write, and speak Spanish
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit.A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER