Capital Title Insurance Agency invites you to consider joining our family. We are looking to fill the position of Order Entry Specialist. If you understand the importance of high-level customer service and believe you can help us provide high-quality real estate title insurance and transaction services, we’d love to hear from you.

Summary:

The Order Entry Specialist works under the direction of the Title Operations Manager. This role is a critical component of our Production Support Team. In addition to reviewing and inputting new orders our Order Entry Specialists act as liaisons between Escrow and Title departments, clarifying new order information and obtaining additional supporting documentation. The Order Entry Specialist prepares files for abstractors and examiners, providing continued support as needed. From time to time this individual may also be asked to aid other members of our Production Support team by helping with various tasks, such as running reports, obtaining additional documents, monitoring incoming communication, and providing status updates.

Job Responsibilities:

• Receive and process all incoming orders
• Review orders and all supporting information provided by the escrow branch and agent/customers
• Obtain additional supporting documentation and order clarification from the escrow branch, as needed
• Diagnose and analyze problems, identifying and providing appropriate solutions
• Order additional searches and request additional documents based on branch, agent, and lender requirements
• Respond to and/or redirect incoming requests for information
• Communicate and coordinate within the department and with other supporting areas within the organization
• Provide status of caseload and issues to management when requested
• Participate in projects when requested
• Support other areas of the department, as needed
• Participate in cross-training and continuing education
• Comply with Company Best Practices and Procedures
• Perform other duties assigned by the manager.

Qualifications and Competencies:

• 3 yrs. experience in the title industry or equivalent business experience
• General knowledge and understanding of real estate transactions
• Knowledge of real property and land records
• Excellent data entry/typing skills
• Able to maintain performance with a high standard of accuracy
• Detail oriented
• Analytical thinking
• High level of organizational skills
• Capable of managing multiple tasks and assignments simultaneously and efficiently without direct supervision
• Proven ability to adapt quickly and drive results
• Able to perform with a high level of integrity and ethics
• Proven ability to work under pressure and successfully manage high-volume processing

Competencies needed to be successful in this position:

• Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Decision Making/Problem Solving: Uses reason even when dealing with emotional topics; Generates sensible, realistic, and/or practical solutions to problems.
• Integrity: Puts the organization’s interests above self; ability to remain consistent in terms of what one says and does in terms of behavior towards others.
• Analysis/Strategic Skills: Identifies problems and opportunities; Relates and compares data from different sources;
• Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Able to plan a course of action for self to ensure the accomplishment of specific objectives.
• Team Work: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Contributes to building a positive team spirit.
• Quality/Quantity: Demonstrates accuracy and thoroughness in work and research activities; Strong attention to detail; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner by exhibiting a sense of urgency with all files and/or outstanding issues associated with the files.
• Adaptability: Flexes; Adjusts quickly to changing priorities.
• Initiative: Has the ability to work independently without direct supervision; Volunteers readily; Asks for and offers help when needed.
• Customer Service/Alignment: Provides superior customer service by anticipating the needs of the customer, Maintains, and grows Capital Title Agency's business by responding and following up on all file inquires in a timely, professional manner; Has a strong sense of urgency by responding to requests for service and assistance and meets commitments; Makes each customer feel their needs are top priority; Solicits customer feedback to improve service.
• Exhibits understanding, practices and focuses on the company values-EXCITE; Excellence, Caring, Integrity, Teamwork, Empowerment.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Title Industry: 3 years (Preferred)

Work Location: In person