We are currently seeking an experienced Transaction Coordinator for our Northwest Michigan Region.

Major Duties and Responsibilities include:

• Experienced Escrow Agent, Level II Certification (confidence in answering questions)
• Works in conjunction with Document Coordinator
• Point of contact for real estate agents requesting status of transaction; answering customer questions
• Reviewing title commitment and sending to agents with list of requirements for closing
• Coordinate scheduling of closings. (See Closing Coordinator.)
• Reviewing closing documents for accuracy and sending to agents
• Update information in RamQuest software, including but not limited to notes, task list, and tracking
• Understand and comply with TRID regulations, including protection of Non-Public Information.

Qualifications needed to perform this position:

• 2-4 years of experience in the title industry to include a basic understanding of title documents; ability to have strong attention to detail and accurate data entry.
• Excellent computer skills including Word, Excel, and Outlook.
• Excellent oral, written, and language skills to be able to read and comprehend simple instructions, short correspondence, and memos. Ability to write clear, effective, and error-free correspondence. Responds well to internal and external customer’s questions, demonstrates group presentation skills, and speaks clearly and persuasively in positive and negative situations.
• Excellent mathematical skills to able to add, subtract, multiply, and divide into all units of measure using whole numbers, fractions, and decimals. Ability to compute ratios, rates, and percentages. Strong math and analytical skills required.

Competencies needed to be successful in this position:

• Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Decision Making/Problem Solving: Uses reason even when dealing with emotional topics; Generates sensible, realistic, and/or practical solutions to problems.
• Integrity: Puts the organization’s interests above self; ability to remain consistent in terms of what one says and does in terms of behavior towards others.
• Analysis/Strategic Skills: Identifies problems and opportunities; Relates and compares data from different sources;
• Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Able to plan a course of action for self to ensure the accomplishment of specific objectives.
• Team Work: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Contributes to building a positive team spirit.
• Quality/Quantity: Demonstrates accuracy and thoroughness in work and research activities; Strong attention to detail; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner by exhibiting a sense of urgency with all files and/or outstanding issues associated with the files.
• Adaptability: Flexes; Adjusts quickly to changing priorities.
• Initiative: Has the ability to work independently without direct supervision; Volunteers readily; Asks for and offers help when needed.
• Customer Service/Alignment: Provides superior customer service by anticipating the needs of the customer, Maintains, and grows the GTL Investments, Inc.’s business by responding and following up on all file inquires in a timely, professional manner; Has a strong sense of urgency by responding to requests for service and assistance and meets commitments; Makes each customer feel their needs are top priority; Solicits customer feedback to improve service.
• Exhibits understanding, practices and focuses on the company values-EXCITE; Excellence, Caring, Integrity, Teamwork, Empowerment.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Title: 2 years (Required)

Work Location: In person