We are seeking a detail-oriented Automotive Claims Intake Specialist to join our team. The ideal candidate will have excellent comprehension skills and the ability to analyze complex information. As an Automotive Claims Intake Specialist, you will be responsible for reviewing and interpreting data gathered from multiple sources in multiple ways that result in actionable recommendations.

About Us

Capital Processing Systems (CPS) is a third-party administrator specializing in vehicle service contracts, limited warranties, and theft deterrent products among other ancillary products. Our mission is to set ourselves apart from the competition and provide quality products and exceptional service to our clients and customers. At CPS you will have the opportunity to be a part of a growing company managed by some of the brightest, experienced, and most dedicated individuals in the industry.

Job Responsibilities

The primary responsibility of the Automotive Claims Intake Specialist is to review electronic claim forms received from our dealership clients and repair facilities, locate the customer’s contract in our database, verify coverage, open a claim and set-up payees.

Additional Duties

Handle phone inquiries from both customers and repair facilities to provide information on contract coverages and data enter/transcribe the conversations quickly and accurately. Look up the cost of parts and labor for repairs using our online systems. You will work as a team with other staff members to bring all claims to a resolution, effectively and efficiently. You will report any client, customer, or repairer escalation requests, or any unusual claims to your team leader. Work with other CPS internal departments and all levels of CPS management. You will perform other responsibilities as needed.

Job Requirements

Data entry skills: Must type quickly and accurately.

We are a customer-centric company and require the Intake Specialist to maintain an outstanding demeanor with our clients, their customers, and our repair facilities. Strong organizational and with the ability to problem solve and multitask.

Must be proficient using a pc and the common Microsoft Office programs.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person
• Office

Ability to Relocate:

• Charlotte, NC 28217: Relocate before starting work (Required)

Work Location: In person