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Summary
Commercial Underwriting and Portfolio Management (UW&PM) is at the heart of Commercial lending--supporting the Commercial Bank's growth while ensuring we have a scalable, well-managed business. As a manager in our Quality Assurance and Process Improvement (QAPI) team within UW&PM, you will play a key role in our well-managed agenda. You will lead the team that builds and manages holistic quality assurance programs that define and measure quality, provide actionable recommendations based on findings, and partner with our underwriting segments to implement process improvements.
This role will have broad exposure to underwriters, portfolio managers, and key risk partners at all levels of the organization; and requires a detail-oriented, analytical, process-driven individual who is energized by understanding how things work and driven to find a better way.
The ideal candidate:
Has experience in underwriting or commercial lending, or is able to quickly internalize unfamiliar processes and be a thought partner to UW&PM leaders
Can connect specific operational breakdowns to different types and degrees of risks posed to the commercial bank
Can both delve into the details and help envision a higher-level strategy
Is proficient in statistical samples, data analysis, and data-driven decision-making
Is process-minded, with the ability to anticipate potential challenges and roadblocks
Has robust experience with managing people and a passion for the growth and development of themselves, their team and their processes
General Responsibilities:
Develop long-term quality assurance and process improvement strategy, raise awareness of program goals, and gain buy-in on the value of quality assurance & process improvement
Partner with UW&PM leaders and key risk partners to refine and adapt existing quality assurance programs and determine expansion strategies
Lead a team of 4 - 6 quality assurance specialists, ensuring error-free results from control testing and fostering their growth and development
Ensure sampling methodologies produce representative samples and appropriately prioritize cases based on risk and other factors. Ensure that relevant stakeholders accept and understand methodologies.
Analyze control testing results to determine trends and root causes. Partner with stakeholders (e.g., UW&PM, policy, product, vendor operations) to develop process improvement recommendations.
Refine reporting strategy and stakeholder interaction model to increase adoption and implementation of process improvement recommendations
Establish feedback mechanism and strategy for prioritizing process improvement recommendations in the broader Continuous Improvement Program and technical backlog
Drive continuous improvement of the team's internal data collection tools, data management infrastructure, and processes. Maximize the utility and automation of current tools (forms and spreadsheets) while looking for more robust solutions.
Basic Qualifications:
Bachelor's Degree or Military experience
At least 3 years of experience in quality assurance, risk management, or process management
At least 3 years of experience in financial services, commercial lending, or underwriting
At least 2 years of people management experience
Preferred Qualifications:
5 years of experience in quality assurance, risk management, or process management
5 years of experience in financial services, commercial lending, or underwriting
3 years of people management experience
Demonstrated ability to be a thought partner to senior leaders
Lean, Six Sigma or Business Process Management certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#UWPM
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.Full Time
$128k-154k (estimate)
02/23/2024
04/07/2024
SAN DIEGO, CA
>50,000
2019
JOSE VARGAS
$500M - $1B